A Diamond Creek clinic wants to
become an urgent care practice in a bid to relieve overworked staff at
hospitals inundated with coronavirus patients.
The Local
Doctor practice manager Kate Dalgleish said the Main Hurtsbridge Rd
clinic was still seeing patients who needed emergency care despite many
centres switching to telehealth.
“We are still seeing patients
face-to-face and are still seeing people come in with chest pains,
broken arms, and other emergency care concerns,” she said.
“We
have asked the Minister for health to get funding to help us become an
urgent care centre so we can see even more patients who need emergency
care — this will relieve pressure on our hospitals at the moment and
will really free up staff.”

The Northern and Austin hospitals’ emergency departments,
beyond Nillumbik’s borders, were the closest health crisis care centres
to residents living in the peri-urban municipality.
Ms Dalgleish said Nillumbik needed an “urgent health hub” to help treat patients from rural areas.
“Patients
travelling from Kinglake, Panton Hill and other rural townships are
already travelling half-an-hour to see us, if not more,” she said.
“We want to be that urgent health hub in this time of crisis and we don’t need a lot to be well-equipped to do that either.
“We
just need to set up a separate entry and exit door, a centralised
heating and cooling system rather than split-syetm, an iSTAT machine to
help determine if a patient is having a heart attack and some other
pieces of equipments — we can have all of this set up in a week or two.”
Ms
Dalgleish said the transformation would enable the centre to keep staff
in the workforce, with the opportunity to hire even more workers who
had recently lost their jobs to the COVID-19 pandemic.
“We’ve had
to change, adapt and retrain our staff here so we have a thorough
triaging system to allow patients to have face-to-face consultations and
may even need to hire to get some extra help,” she said.
Patients
wait in their cars at the clinic’s carpark, until the doctor telephones
them and instructs them when it’s safe to enter the premises.
Yan Yean state Labor MP Danielle Green has been contacted for comment.
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