Signs of trouble at Sky as they have closed their Christchurch office and laid off most installation personnel just before Xmas.
A mate of mine who has been installing Sky for years was made redundant a couple of weeks ago as Sky terminated installation contracts with all except one Chch company (they had six companies working for them at one stage, now it's down to one).
Sky also closed their Christchurch office last month so you can no longer return equipment or pay bills there - you have to return equipment to their sole installation contractor and pay bills at a Post Shop.
Sky have also reduced the number of call centre staff - it's much harder to talk to a real person now.
When you phone them you often get connected directly to an answer phone asking you to record a message.
Often it's impossible now to talk to a real person, no matter how many times you phone them over a long time period.
It's now much worse than phoning a power company or bank - at least they put you in a queue to talk to someone.
It used to be easy to talk to someone at Sky's call centre in Auckland.
Not surprising that Sky are cutting costs since they must be losing a lot of customers to Netflix etc.