Sky are taking cost-cutting to ridiculous lengths.
They've done way with their 0800 number and are using an Auckland landline number.
Hence it's now a toll call for anyone who phones them from outside of Auckland.
(And you can only remove channels by phoning them).
Even quite small businesses use an 0800 number, for goodness sake!
Sky obviously want to reduce the need for call centre staff by deterring people from phoning.
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Oh, and to save more pennies at the viewers' expense, they axed their Sky Open Plus One channel last week where you can watch Sky Open programs an hour later like TV One Plus One, Three Plus One etc.
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Sky clearly aren't employing enough technicians to cater for customers either, especially now there are a lot of call outs to adjust satellite dishes in redines for the satellite changeover soon:
"Kia ora Sky customers,
They've done way with their 0800 number and are using an Auckland landline number.
Hence it's now a toll call for anyone who phones them from outside of Auckland.
(And you can only remove channels by phoning them).
Even quite small businesses use an 0800 number, for goodness sake!
Sky obviously want to reduce the need for call centre staff by deterring people from phoning.
___________________________________
Oh, and to save more pennies at the viewers' expense, they axed their Sky Open Plus One channel last week where you can watch Sky Open programs an hour later like TV One Plus One, Three Plus One etc.
______________________________________
Sky clearly aren't employing enough technicians to cater for customers either, especially now there are a lot of call outs to adjust satellite dishes in redines for the satellite changeover soon:
"Kia ora Sky customers,
Recently, some customers haven’t had the seamless in-home technician support experience we aim to deliver. We want to acknowledge this and assure you that we’ve been listening to your feedback."
Removing the 0800 # shouldn't really impact most people. Unless you're living in the '80s and relying on a landline. Call from your mobile and use your free calling minutes.