I'm actually pissed off enough to have complained.
I'm guessing their union meeting didn't go well yesterday.
I had an instance yesterday where the 945 airport flyer going to queensgate was stopped at the bus stop,with the light red (the st James bus stop is at the crossing lights). He refused to open the door to let me in. I got angrier and angrier,end up full on swearing and ended up pulling the fingers at him as I stormed off to wait another 45 minutes at work for the next bus. It was the full time the light was red that he refused to open the door,so about 30 seconds.
Then on the 1030 to eastbourne bus,the driver got off his seat,stood over people and yelled at them for tagging on while he was taking cash from someone (something that was actually encouraged when snapper was introduced) and accused them of not paying their fare. He eventually stopped and we drove off again. The people talk amongst themselves,and 2 minutes later he stops in the middle of the road and starts yelling at them "do you think it's funny?" they say 'no we aren't even talking about that' (they weren't). He then threatens to kick them off if they find it funny etc etc. It was terrible and bloody annoying.
You guys are lucky you have a monopoly and can get away with such constant disgusting customer service. I have complained about similar things in the past,but never heard anything back. So am assuming nothing will be done. It's getting to the point where I'm considering making a bigger deal about it,because I'm sick of it and am sick of nothing obviously being done about any of this.
Thanks for your time,
Keegan
I'm actually pissed off enough to have complained.
I'm guessing their union meeting didn't go well yesterday.
I had an instance yesterday where the 945 airport flyer going to queensgate was stopped at the bus stop,with the light red (the st James bus stop is at the crossing lights). He refused to open the door to let me in. I got angrier and angrier,end up full on swearing and ended up pulling the fingers at him as I stormed off to wait another 45 minutes at work for the next bus. It was the full time the light was red that he refused to open the door,so about 30 seconds.
Then on the 1030 to eastbourne bus,the driver got off his seat,stood over people and yelled at them for tagging on while he was taking cash from someone (something that was actually encouraged when snapper was introduced) and accused them of not paying their fare. He eventually stopped and we drove off again. The people talk amongst themselves,and 2 minutes later he stops in the middle of the road and starts yelling at them "do you think it's funny?" they say 'no we aren't even talking about that' (they weren't). He then threatens to kick them off if they find it funny etc etc. It was terrible and bloody annoying.
You guys are lucky you have a monopoly and can get away with such constant disgusting customer service. I have complained about similar things in the past,but never heard anything back. So am assuming nothing will be done. It's getting to the point where I'm considering making a bigger deal about it,because I'm sick of it and am sick of nothing obviously being done about any of this.
Thanks for your time,
Keegan