Back on topic - looks like I'm calling Brenda on Monday.
Gripes
- Got my "Upgrade Your Flexi-Six Pass" email from David (Flexi 6 bought in 2013/14, season ticket holder last season)
- email specifies "don't use email to login" yet link to ticket page specifically requires this - cue multiple failed login attempts.
- Tried to add my son's name to 2nd ticket (as I did last year), no go.
- Am going for the direct debit installment option this season, but payment not going through. Contacted bank, who tell me the website is trying to taking the full amount (when transaction is going through: 5 attempts; 2 declines, 3 x nothing happened). Lucky I deliberately only had the correct 1st installment amount in my online shopping account, or my other bills might not have got paid.
All in all, this process is making the negotiations I had with the wife to get the ticket in the first place "for my son", look like a cakewalk :)