Ali Syed: "Johnson didn't get his loan because we did due diligence and found out he was dodgy." That's so funny on so many levels.
It's a bit odd. They offer them a rate, and ask for the arrangement fee before they've completed due dilligence?

Surely the whole point of the first fixed fee is for due diligence to take place? How can they offer a rate prior to due diligence?
Big. Stinking. Mess.