Whoever in NZF that decided that Comet would be a great bit of software to align us all with, needs a FUDGING Rocket, to be fired, hung up, drawn, quartered, stoned and made to deal with every bludy volunteer's phone calls, emails etc from those who can't register their kids for a month.
It is unbelievable what a fiasco this is. Sure some people may be able to register themselves, following instructions online if they are lucky or very computer literate and resilient. However, there are plenty of people that aren't.
This week in my junior club (we usually have about ten to 14 teams) I have had the following:
A disabled mum who has contacted me five times, including visiting me at my work twice, trying to register her son, who played last year. With help she has got an email back from Comet with her son's username and telling her to change the password. She has done that and still gets an error when trying to register him.
A grandmother who sent messages then visited me so I could try and help her. Of course I can't do it properly, because all contact from Comet goes to her private email address. We try and re-register her moko who played previously. Fail. I showed her how to register her other moko who might be a first time player. Good luck with that. Go home and try.
Five emails from other people who are having trouble registering their kids.
Four emails from Comet saying the same player has registered, including with the very same "Seller" number and "customer" number.
I have sent emails asking for assistance to our Federation's poor go to person. I get an automated response
"Thank you for your email. Due to the high volume of emails I'm currently receiving my response may be delayed."
Surely the terminology used by Comet, things like Seller (meaning club), purchases (meaning what grades people have enrolled with) should have alerted NZF that this system might not be suitable for football???????
What a bludy joke of a system. We deserve a humble apology from NZ Football for this.