So a warning to all. I (thought) i had renewed back the day i got the email. Website threw an error at checkout, but in my orders section it had a renewal date and number, so assumed it was a glitch in the matrix.
Called in this morning, wanting to find out about ticket collection details, and no, apparently I have not ordered at all!
If you have an order details in the ticketek membership portal for renewal, with a order number / date, don't make any assumptions. Suggest you call in on 04 384 2457 and check what is going on.