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Football United - July 2014 West Ham and Newcastle visit

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Posted April 30, 2014 07:43 · last edited April 30, 2014 07:44

2ndBest wrote:
tl wrote:
thunderstix wrote:
2ndBest wrote:
Fink wrote:
patrick478 wrote:

Sure you haven't selected the Premium membership Fink? That adds the $30 club membership to your pass.


When I log in to the Ticketek website the only option to renew is to renew my foundation membership. When I choose that, the website says (my emphasis):
"The Foundation Season Ticket recognises those members who have been a member every season since 2007/08. This category is for renewal only as only those eligible are able to apply. 

New for 2014/15, the Premium Club Membership is a Season Ticket + Club Membership in one. The Club’s most inclusive membership package keeps you in your seat and up to date with all the behind the scenes action from the Club throughout the season. (All Foundation members will automatically receive this upgrade)."

I assume the automatic upgrade is meant to be free. Otherwise it'd be an automatic obligation to pay an extra $30 to renew a foundation membership.


it's meant to be $169. Someone forgot to check the figures for foundations members. it will get updated soon enough.



Yes, that's my fault (Phoenix) - Foundation members get upgraded to the new Premium Club Membership for free. We're fixing this now. Sorry!

So what happens if I renewed already (which I have)?

hasn't been charged yet so will get adjusted when it is upadated.


I hit this Foundation Member problem when I renewed earlier today. My membership is part of a family pass and the website bizarrely insisted on charging me more for my ticket than the other 3 tickets (there was no option to decline the Foundation Member upgrade).

I put the transaction through anyway but emailed the Nix straight away to complain.

Got a very quick response from Kyla who fessed up to the mistake (as she did here) and promised that any Foundation member who gets over-charged will get the difference refunded. The upgrade to a Premium Membership (which includes the old Club Membership) for Foundation Members was always intended to be complimentary. So it was a bit of a fuck-up but the customer service since then has been excellent.

The complimentary upgrade to a Premium Membership plus a free ticket for Football United is actually a very nice bonus for Foundation Members.

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terminator_x edited April 30, 2014 07:44
2ndBest wrote:
tl wrote:
thunderstix wrote:
2ndBest wrote:
Fink wrote:
patrick478 wrote:

Sure you haven't selected the Premium membership Fink? That adds the $30 club membership to your pass.


When I log in to the Ticketek website the only option to renew is to renew my foundation membership. When I choose that, the website says (my emphasis):
"The Foundation Season Ticket recognises those members who have been a member every season since 2007/08. This category is for renewal only as only those eligible are able to apply. 

New for 2014/15, the Premium Club Membership is a Season Ticket + Club Membership in one. The Club’s most inclusive membership package keeps you in your seat and up to date with all the behind the scenes action from the Club throughout the season. (All Foundation members will automatically receive this upgrade)."

I assume the automatic upgrade is meant to be free. Otherwise it'd be an automatic obligation to pay an extra $30 to renew a foundation membership.


it's meant to be $169. Someone forgot to check the figures for foundations members. it will get updated soon enough.



Yes, that's my fault (Phoenix) - Foundation members get upgraded to the new Premium Club Membership for free. We're fixing this now. Sorry!

So what happens if I renewed already (which I have)?

hasn't been charged yet so will get adjusted when it is upadated.


I hit this Foundation Member problem when I renewed earlier today. My membership is part of a family pass and the website bizarrely insisted on charging me more for my ticket than the other 3 tickets (there was no option to decline the Foundation Member upgrade).
I put the transaction through anyway but emailed the Nix straight away to complain.
Got a very quick response from Kyla who fessed up to the mistake (as she did here) and promised that any Foundation member who gets over-charged will get the difference refunded. The upgrade to a Premium Membership (which includes the old Club Membership) for Foundation Members was always intended to be complimentary. So it was a bit of a fuck-up but the customer service since then has been excellent.
The complimentary upgrade to a Premium Membership plus a free ticket for Football United is actually a very nice bonus for Foundation Members.