Finally got through to Ticketek and a very helpful person resolved all issues.
Difficult to know who is responsible for this shambles, Phoenix or Ticketek.
However this ridiculous process has been repeated every time we have a home-away-from-home game since 2007
Difficult to know who is responsible for this shambles, Phoenix or Ticketek.
However this ridiculous process has been repeated every time we have a home-away-from-home game since 2007
phoenix dont run the ticketing side of the business, the are beholden to the stadium who contract that function to ticketek.
Bear in mind that this game was only set in stone a few days ago.
Fair point.
However, the Phoenix must have some say in setting the ridiculously short deadline for the pre-sale for season ticket holders, deciding not to have a Foundation Members Pre-sale, deciding to have a game on Easter Sunday and another on ANZAC Day long Weekend. I'm sure people will say it's all the fault of Ticketek or the Stadium or the A-League. However at some point a degree of control has to be exerted by Wellington Phoenix and ticket timeframes, season-ticket holder pre-sale deadlines and increasing help line capability are areas where they could have/should have exerted control, especially as this shambles has occurred repeatedly over the last fifteen years
Obviously I don't think that the Nix have any control over schedule.
I stated that there has to be some area where they can exert control and the advertising, allocation and selling of tickets is an area they could exert some influence which would save season ticket holders wasting hours when attempting to get their tickets .
- extra resource to the help line, rather than re-directing to Ticketek
- one day pre-sale for Foundation members ( a soft opening)
- two-day pre-sale for season ticket holders