After my pass fail, have got three emails, two yesterday - one from the head of marketing at the Nix, one from Ticketek, and one this morning from the club, I think they have dealt with this pretty well. Lets hope my new pass works on Dec 1!
Hi Robin,
As you may be aware, at our first game on Sunday 13 October, we
had some problems with a small number of Season Tickets not scanning properly
at Westpac Stadium. If you were affected by this problem, we sincerely
apologise for any inconvenience or distress this may have caused you.
We have identified that your Season Ticket card was printed in
the same batch that the 35 cards with this problem were part of.
You are receiving this email as a check to ensure that you were not affected on Sunday
by this problem. We believe that this is limited to only this small number of
people, however we do not want to miss anyone affected.
If you had trouble on Sunday and COULD NOT scan in using your Season
Ticket please contact us ASAP by phoning the Phoenix Hotline on 04 384 2457 or
emailing us at [email protected].
If you had no problem on Sunday, your card is not affected and you do not have
to do anything at all.
If you have already talked to us or Ticketek about your card
since the game, you do not need to do anything further, we will make further
contact with you shortly.
Please rest assured that if you were affected by this problem we
will do everything possible to ensure that we remedy this before the next game
at Westpac Stadium on 1 December.
Once again, we apologise for any inconvenience caused by this
problem and thank you for your patience.
Kind Regards
Wellington Phoenix