Wellington Phoenix Men

How do we get people to games?

139 replies · 21,142 views Locked
almost 8 years ago · edited almost 8 years ago · History

ballane wrote:

While i like some of the suggestions made i just dont get the the call for  the student and backpacker markets to be targeted. Nothing in our past i think has shown that both these markets are ones that have been successful in attracting support from and who would spend money to regularly attend.

There is a real danger i think that in trying to reach to many demographics you actually dont achieve what you want.

I would really like them to pick 3/4 areas with a concerted attempt to win support something they have never really done.

First would be schools and  junior football both these have enormous untapped potential.

Secondly senior football clubs and supporters..How hard have the Phoenix tried over the years  to really promote it to these groups.

Thirdly as mentioned in a previous post target those fans who have let their memberships expire.They were fans once so maybe they can be enticed to join up again.

Given its acknowledged they dont have the staff to support some things maybe another reason not to try and focus on to many areas.Much better to do a small number well than a lot half arsed.

You don’t have to devote a lot of time, energy or money to trying to tap into those markets flyers, posters at the backpackers and Vic Uni. No organised appearances by players or whatever that take considerable time organising. Then just get some kid on a volunteer secondment to do some social media stuff. If it works after a couple games continue, if not bin it. 

Game in Medellin I went to had backpacker groups doted all over the place. But yes attending a football game is sort of on the South American tourist bucket list, so for sure different. But if you have a great fun atmosphere with colour and noise, will be surprising who you attract. Aim to attract many folks who may have never been to a football game before, and will be entertained as much by what as happening off the pitch as on it. Nothing wrong with that. Need more than just an imitation of a lower league English game - great job that YF do.

Real pity Waiheke FC crowd are not in Welly, they would bring some real colour to the ROF and be an attraction in themselves.

Next time Nix play in the City of Sails, they should wire 40 free tickets to Waiheke.

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almost 8 years ago

Talking of foreign students we could also look as far as Masey in Palmerston North for this. Get 4 in a car and the petrol isn't that expensive. We had a friend from Brazil who lived there and he came down by himself for the two seasons he was there. So people are willing to travel although some game times make this difficult.

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almost 8 years ago · edited almost 8 years ago · History

It's a real pity there ain't many latinos in NZ, students or otherwise - they bring a great energy to watching sport, add a lot of colour and can be an attraction to watch in themselves (esp if the game itself is a bore) cue Waiheke FC.

There's probably a group of them up there at Vic Uni that could be put together, but they would need to be made to feel welcome (asado BBQ & mate on the concourse?) - plus of course having a latino player in Nix squad as a focal point would be useful.

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almost 8 years ago

Yes the tennis in Auckland was best when it had the latino fans coming to see their guys play in the early to mid 00s and I imagine the Nix could get something similar if they had big enough numbers of them and a player in the side.

bling blang blah
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almost 8 years ago · edited almost 8 years ago · History

Second this to getting the club more active on Snapchat. Take Richmond for example in the AFL - active on the club Snapchat - players use it for the day to show a usual training day mid week, then club staff use it on game days to show more behind the scenes etc. If the club could keep a constant presence on Snapchat to give more of a look behind the curtains, will certainly gain more of a connection with fans.

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almost 8 years ago · edited almost 8 years ago · History

What do the biggest HAL clubs have? 

Derbies.

People will pay to watch a team they despise hopefully lose to their home team. Why does Floyd Mayweather make so much $$ from PPV's? People will pay to hopefully see him lose (of which he never does, so the general audience pays again to hopefully see him lose next time, but alas, he never did).

Hype a transtasman fixture up as the glamour transtasman derby. Hype the footballing rivalry and "hate" - really get the YF crowds going on game day, build it up through coach and players in media interviews all week leading up to the game. Look at Collingwood vs Carlton in the AFL - two teams that absolutely hate each others guts, their fans hate one another, which just leads to more passion on the field and in the stands on game day.

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almost 8 years ago · edited almost 8 years ago · History

Whyme14 wrote:

What do the biggest HAL clubs have? 

Derbies.

People will pay to watch a team they despise hopefully lose to their home team. Why does Floyd Mayweather make so much $$ from PPV's? People will pay to hopefully see him lose (of which he never does, so the general audience pays again to hopefully see him lose next time, but alas, he never did).

Hype a transtasman fixture up as the glamour transtasman derby. Hype the footballing rivalry and "hate" - really get the YF crowds going on game day, build it up through coach and players in media interviews all week leading up to the game. Look at Collingwood vs Carlton in the AFL - two teams that absolutely hate each others guts, their fans hate one another, which just leads to more passion on the field and in the stands on game day.

Nearly everything is worth a go, but think this will only happen if there is a real villian in the other team. Say when Muscat was at Victory. Otherwise will just be too manufactured to appeal to many, esp casual fans. 

Collingwood & Carlton are in the same city, and have had a 100 years to despise each other, including various grand final wins/losses, rich history of stealing players etc etc. A full on genuine rivalry.

Of course if Auckland had an A League team......

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almost 8 years ago

Can we mimic the Z 'good in the hood' promotion?

Only able to vote at the stadium for a kids team you think would be worthy of a prize from the Nix - training sessions with the players, gear etc?

That'll get those teams/clubs pushing their network to get to the game and vote for them. 

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almost 8 years ago

Can we mimic the Z 'good in the hood' promotion?

Only able to vote at the stadium for a kids team you think would be worthy of a prize from the Nix - training sessions with the players, gear etc?

That'll get those teams/clubs pushing their network to get to the game and vote for them. 

One of the best yet in my humble opinion

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almost 8 years ago

Whyme14 wrote:

Second this to getting the club more active on Snapchat. Take Richmond for example in the AFL - active on the club Snapchat - players use it for the day to show a usual training day mid week, then club staff use it on game days to show more behind the scenes etc. If the club could keep a constant presence on Snapchat to give more of a look behind the curtains, will certainly gain more of a connection with fans.

That's if there were fans to view it in the first place. But agreed, the more social medias you tap into the better it is to connect with Gen Y-Millennials.

Adelaide's resident Nix supporter
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almost 8 years ago · edited almost 8 years ago · History

To help get the connection with club footballers going, create some Nix/clubs goodwill, and see if we can generate some ongoing support from the Wellington footballing community:

Offer Clubs a single fund raising match.  Club given x seats at one nominated game to sell at $5($10?), 2 kids accompanied by an adult go free, all takings, less any ticketing costs to Nix, for fund raising for the club.  Offer them their own bay, invite them to wear their club or Nix colours.  Invite them to come back.  Have some of the 'Nix players and academy kids turn up in their bay pre-game.  Do it each week for a different club/clubs.

Maybe offer a discount season ticket deal for new members if taken up within a week of the game (and include the pick six or a special deal pick three and other reduced number of games packages)..

p.s. if you offer them a limted number of seats only, then this is more likely to be kept in club and not just sold to out of club mates canabilising normal ticket sales.  and ask for club's co-operation to keep it within the club, in exchange for the fund raising offer.

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To build relationships with women/families, and help build the target family audience, do a similar thing for women only:

For the opening game of the season (NZ Women's Suffrage Day is 19th Sept) offer free tickets for women, with accompanied up to 2 kids also free and set them up in the centre three bays on the opposite side of the field.  Plus make a big deal of it with women's football teams doing the honour gaurd for the teams coming onto the field, delivering the match ball, and maybe have ex/current NZ womens reps do an appearance and be acknowledged pre-game, announcements re Suffrage Day and welcoming the women in the crowd.

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And cut some of the freebies going around. I have had quite a few people tell me they'd never pay for a Nix game, cause they could always get tickets free.

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almost 8 years ago

ballane wrote:

While i like some of the suggestions made i just dont get the the call for  the student and backpacker markets to be targeted. Nothing in our past i think has shown that both these markets are ones that have been successful in attracting support from and who would spend money to regularly attend.

There is a real danger i think that in trying to reach to many demographics you actually dont achieve what you want.

I would really like them to pick 3/4 areas with a concerted attempt to win support something they have never really done.

First would be schools and  junior football both these have enormous untapped potential.

Secondly senior football clubs and supporters..How hard have the Phoenix tried over the years  to really promote it to these groups.

Thirdly as mentioned in a previous post target those fans who have let their memberships expire.They were fans once so maybe they can be enticed to join up again.

Given its acknowledged they dont have the staff to support some things maybe another reason not to try and focus on to many areas.Much better to do a small number well than a lot half arsed.

Give me 100 phone numbers and I'll ring them for free to try and persuade them back. If the club doesn't have the resources, let's help them out. What have we got to lose? A couple of hours? 

Proud to have attended the first 175 Consecutive "Home" Wellington Phoenix "A League" Games !!

The Ruf, The Ruf, The Ruf is on Fire!!

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almost 8 years ago

Does the club have a database of all previous member's email addresses? Do they have the email addresses of all those that have bought tickets online in the past?

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almost 8 years ago

Does the club have a database of all previous member's email addresses? Do they have the email addresses of all those that have bought tickets online in the past?

Given i still get emails to different accounts that were given to the club in season one.I would say yes. Then again they have been asked repeatedly to stop sending them to one and that hasnt happened.

GET YOUR SHIRTS OFF FOR THE BOYS

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almost 8 years ago

Does the club have a database of all previous member's email addresses? Do they have the email addresses of all those that have bought tickets online in the past?

I guess the answer to this is unknown at the moment.

Assuming they do - use those emails and create a Facebook / Insta audience with them. Get a few videos done of individual players on camera for 20 - 30 seconds saying something along the lines of 'hey, we'd like to see you back at a Phoenix game. We've done x y z to improve and we need your support for a b c reasons.' Possibly give them an incentive on match day tickets / membership as the hook (perhaps a small discount or piece of merch or other).

For those we don't have email addresses for, do similar but change up the message to suit the audience.  

Shouldn't take too long to create the videos and cost to run FB ads is fairly low - especially when compared to billboards. It's not as personal as phoning everyone individually but it's a lot more cost effective. 

I think we need to get away from the idea of just giving tickets away for free / massive discounts. People tend to being to expect that and won't go otherwise. If needed, a discount strategy of, e.g. a 'buy one get one 50%' could be a much more sustainable idea (and incentivises people to bring a friend/partner).

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almost 8 years ago

Firstly - they have to treat the existing members with some respect.  I dont live local (infact I dont even live in NZ) but I have been a member for a number of seasons.  This last season I had to chase up my own membership pack,  I know that there are most likely not alot of overseas members but surely they can get that part right.

Treat the members with respect,  they will then get friends/family to come along to the games

Player of the Day tickets to all junior teams - as someone said earlier these can be for the upcoming season.  

Promotion at all the local clubs (not just football,  get the club involved with the other sports too,  netball has a huge following)

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almost 8 years ago

I'd suggest being more aggressive in getting positive and human interest stories into the media. If stories are being fed to the media consistently, enough will get past the rugby filter, and keep the Nix in people's faces. (TBH, I think this is as much an issue for NZF/Handy Prem, as it is for the Nix). 

The club could make more noise about the community activities they do, and of upcoming milestone games (player X's 50th/100th match, Krishna equalling Ifill's scoring record), or even look at getting a Phoenix player on the cover of Women's Weekly.

I personally wouldn't read want to read about Dura's new love nest, or give a toss who's lounge Alex Rufer is eating KFC in, but it's about creating a profile for the club, and making the players household names and recognisable. At the moment the club's name is about the only familiar part of the brand.

Off-season appearances on game shows, cameos on Shortland Street (a la Henry Tamariki)? Mid-season ones current affairs shows?

The club is lucky to have football-loving mainstream media journos like Piney & Liam Hyslop on their doorstep, & should be using them 9and others) to get the club's profile out there.


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almost 8 years ago

coochiee wrote:

scribbler wrote:

Reading some of these posts I get the impression that Nix HQ doesn't have enough people to do what needs to be done.

What about offering some work experience to students at Wgton Poly (whatever it's called) or Victoria Uni? Students usually jump at the chance of work experience and we might even find a bunch who are already football/Nix fans.

We could look for students who could bring IT or marketing, or other useful skills we could harness, who might have really good ideas about getting heard in the marketplace, and might know how to get through to the young, social-media-savvy audience who have not yet discovered football. 

This is a great idea. Nix might already be onto this a bit. I remember when YF interviewed Dome on a recent pod, and he mentioned their young long standing marketing guy, who had started off originally as a volunteer - was now off to work for NZ Rugby.

But yeah does seem like Nix HQ has staff limitations, so get in some students on work experience whether be marketing, social media or whatever. 

Even get in an overseas student/backpacker (offer free board or something), who has some great ideas on how to target those markets, and draw them to the ROF. Get them to setup some Nix social media pages in Mandarin or Spanish or whatever.

I note many of the MLS clubs have both English and Espanol language options on their websites. Obviously the US has a massive latino population, and many of the MLS sides have half or more of their starting eleven as latinos.

Reckon also the Nix could be using Sapreet Singh as a poster boy, to target Wellington's Indian community, and drag some more fans in. The boy is going to be a star, and maybe is only going to be at the Nix for a season or two more.

"Bend it like Beckham Sapreet".

Of course need to avoid the cultural cringe, but generally immigrant communities (noting the Indian community is very very longstanding in NZ) love to embrace the success of one of their own.

What about a campaign around "come and I see the best Indian football player on the planet".

Okay taking a few liberties, but what marketing strategy doesn't contain the odd half truth!

He's gonna be a good un. Nix fans enjoy him why you can.

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almost 8 years ago

What about a designated 'Singh' zone, with a big banner of Sapreet supplied by the Nix. 

An attempt to make the Indian community in Wellington welcome to Nix games, where they can wave any flags, play traditional instruments or whatever. Everything to make them feel welcome and embrace the fact that one of their own, is going to be a big NZ sporting success, and he's not a cricketer!!

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almost 8 years ago

coochiee wrote:

What about a designated 'Singh' zone, with a big banner of Sapreet supplied by the Nix. 

An attempt to make the Indian community in Wellington welcome to Nix games, where they can wave any flags, play traditional instruments or whatever. Everything to make them feel welcome and embrace the fact that one of their own, is going to be a big NZ sporting success, and he's not a cricketer!!

FFA has banned national flags from matches

"Ive just re-visited this and once again realised that C-Diddy is a genius - a drunk, Newcastle bred disgrace - but a genius." - Hard News, 11:39am 4th June 2009

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almost 8 years ago

Thank you everyone for your suggestions, Tracey will collate your suggestions for the Nix. 

I'm an optimistic pessimist. 
I'm positive things will go wrong.
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