SEASON TICKETS

Not relevant at all.

I've only been here a few months and before that I was a season ticket holder for too many years I'd care to mention, with the club in the UK I have supported man and boy.

That club has been in a number of divisions and it's crowds have gone up and down over the years. 99% of the time I could have got a ticket for any of their matches on an ad-hoc basis if I'd wanted and didn't need a season ticket. Sell-outs have been few and far between, but I still paid approx $1200 for a single adult S/T at a goal-end of the ground.

However, for the majority of football fans, buying a season ticket is not about having guaranteed tickets. Let's leave that for the rich clubs at the top of the PL - those that are more concerned with their brand than their fan base. For most of us, we buy season tickets as a sign of loyalty and support. It's an up front commitment saying "whatever happens this season, the club can rely on my gate money and attendance!".

I'm not a customer, I'm a fan, and as a season ticket holder, I expect that loyalty to be recognised, but if even if they just want to treat me like any old customer, despite the hundreds of dollars I've committed to in season tickets, then the least they could do is give me an element of customer service.

danny2007-08-26 22:15:43

Maybe Terry could buy Ticketek, sack the lot of them and replace them with people who have half a brain.

...and (I do realise I'm quoting myself here, but...) treating season ticket holders like crap and expecting their loyalty to see you through is a slippery slope.

If you can't get the service right when you've only got a handful of season tickets to service, it's a pretty poor show.

I am just glad I arranged to pick today's tickets up on Friday at the St. James. If I had been forced to queue today and ending up missing most of the first half like so manyof those poor buggers, I would have been evern more whiney than I am right now, especially knowing that I'd already paid for my season's tickets and it was simply crappy management that had stopped me getting the tickets.

Hopefully they'll arrive before our next home game.danny2007-08-26 22:56:11

You go Danny.Lets get some respect here Ticketec.Better still sort your S**T out

And still I wait for my season tickets to turn up . . . . 

i paid for mine yesterday, but i dont know if it will turn up at all

How do I get one of these? Is it too late, because I went on Ticketek lastnight and couldnt find out how to get one. Any help would be appreciated.

follow the link on this page Alistair2007-08-27 11:42:32

Don't bother going into Ticketek if you want any say on where your seat is.  Went in just now and they said: Nickel2007-08-27 12:44:55

Its funny because it seems everyone is getting different lines from ticketek. I mean i bought my season pass on saturday and they just gave me a normal ticket with it as it wouldnt arrive in time. And my mate was actually allowed thru the turnstiles with just his reciept. No queuing up crap. I was also told i could chose where i sat AND had the option of changing it.

My season tickets turned up on Friday although a mate of mine who bought his at the same time as me still hasn't received his. He had to queue up at the stadium along with about 5000 other people.

P.S. Well done Greeny, Sam and co. Thought you guys did a fantastic job......

Seems they don't know their head from their ass. Milky Pisswit2007-08-27 13:56:21

From what I have heard about ticketek it is sounding woefully inadequate. Infact it's just plain pathetic. If it wasn't so serious a matter I would laugh at the fact that people have to pay a service fee, if anything Ticketek should pay the Phoenix fans for their patience.

WOULD YOU BELIEVE IT!?!?! I went to pick up my season pass and I was told they hadn't printed my ticket for unknown reasons even though i was told it was sitting there!! sammyd2007-08-27 17:43:56

We are not alone: http://halfpie.net/article/238/ticketek

The email complaints address in Australia is online@ticketek.com.au - assuming that they run the same system here, let's bombard online@ticketek.co.nz with complaints.  The address is accepting mail, I've just tried it.

Does anyone have the savvy to write a macro (or whatever you call it) to repeatedly fill out their complaints page on the website: http://premier.ticketek.co.nz/content/help/contactus.aspx

These pricks deserve a serve.

Guy.

The correct email for complaints is here: Ticketek Support [support@ticketek.co.nz]

Guy.

Like the phone number I doubt they'll reply but I'll give it a go anyway.

I got a courtesy reply, from a genuine person, just a few minutes ago.  Whether they'll do anything about it remains to be seen...

I was one of the lucky ones to get our season tickets on the 18 August, but after reading all these posts I'm boiling with rage...If I were in the same position I would have probably been considering some drastic measures...

I rang ticketek today to purchase a season pass and was told that they are no longer selling them! I then phoned the Phoenix Supporters number and was sold a season pass over the phone!! Ticketek have a lot to answer for!

Lord almighty! What a ruckus! I thought I'd check out this thread to see how to buy em and how much they are, but now I'm not so sure...

I work for Instinct Entertainment, and one of the awful things we do is build spam machines (including those 'text for love' crap campaigns) so I guess I could spam the hell out of Ticketek, but not sure how that would help. Would feel sorta like holding em to ransom, and would probably slam their server so badly they wouldn't be able to help those who need their passes!

I think the Fair Go/Target(the shame on you spot) or even the national news would be more likely to shame the hell out of them and give em what for.

?is it still possible to purchase a Season Ticket, and also where from?  AND finally, when we do get a season pass, can we choose to sit in the Yellow Fever zone, or do we have to sit in an allocated seat for the whole season?

Should be.

http://premier.ticketek.co.nz/shows/show.aspx?sh=PHOENIX07

It's allocated seating in the Fever Zone so just get your allocated seats in the right spot, but be understanding that you might have a couple of people standing in the same space as you

http://premier.ticketek.co.nz/shows/show.aspx?sh=PHOENIX07

I'm there now, is that pricing right?! It's so cheap for students, I'm stoked!

Hey what's the difference between Gold and Silver? I want the best seats possible and 16 bucks isn't exactly too much more to ask. Can you get gold and still be near the YF boys? I wanna be near the center line mind you... Where do the YF boys sit? I couldn't get to the first match :(
BlueBoots2007-08-27 21:59:32

Yes, I rang (04) 3842457 and purchased a season pass today. This is the Phoenix Supporters line. I had phoned ticketek earlier in the day and been advised that they are no longer selling season passes. This is incorrect and they should still be for sale!!! Try the above number during business hours tomorrow for a season pass. You could also try ticketek 0800ticketek. As far as I know all passes are available in all areas. I purchased a gold pass today!

04 3842457

Awesome. Thanks Jorjan. But does anyone know what 'block' the YF people sit in? I'd love to join them, how the hell do I find out where the seats will be?

Aaaah! The same one that I kept getting the answer machine for, which also held out the carrot of the promise of a return phone call within 2 business hours plus their hours of business! I don't hold out much hope for tomorrow either by the sounds of it. Very pleased that some people have been successful and only slightly hopeful that the seats I have already paid for have not been reallocated on a permanent basis to some other season ticket holder!

Aisles 21/22. Call the number, and ask to be seated in one of those two aisles.

Would these drastic measures involve telling your mother and then running into your room and throwing a tantrum?

Tantrum, n. = solution to all life's problems.

bro seats are not really important, i was one of the unlucky people who had to deal with someone wanting "their" allocated seat but i did not move.

But hang on, what if someone pays more to sit there, and you go and take their seat? That can't be considered 'not important'! Anyway, I guess they keep the sections pretty seperate and that's really the main price difference eh?

Hey HUGE  thanks for all those dolling out numbers, urls etc - that link from VicB (http://www.wellingtonphoenix.com/default.aspx?s=wellfc_news_item&id=18211) was super useful, still can't get over how cheap a season pass is for me!

If only 5000 others had believed it before Sunday.