Reminds me of when we had a small quake sometime last year, I was at work and a lady came out and was very anxious and panicked.
She wanted to know what I was going to do and what our procedure was if there was another one. Its really hard to make "take cover, ride it out, assess the situation, then check on everybody" sound reassuring. She didnt seem to think that was good enough but I don't know what she wanted me to say short of 'we press a magic button and the cinema floats away harmlessly into the night sky'.
It didnt help that her husband was full on yelling at her to stop being stupid and to go back and watch the movie. She went back in eventually, but it obviously got to her as they had left by the end of the film.