SEASON TICKETS

574 replies · 25,003 views

over 18 years ago · edited over 13 years ago

This issue needs the top managements urgent attention. I like many fans bought tickets early to support the club but I have been unable to get my actual ticket sorted out. Having paid money over in the first few days of sales I now find other people have theirs when they bought them later. Again like many fans I have a demanding job particularl;y in time demands and waiting for calls back to sort this out is not on. I have not yet succeeded in talking to a live person!

We need the Phoenix to be a class act off the pitch as well as on it. I am sure Terry would not run his property business at this level of customer disquiet.Orpewise2007-08-04 09:44:45

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over 18 years ago · edited over 13 years ago

All I have for my Phoenix Lounge passes is a Ticketek receipt, no promised call, so emailed Phoenix and they replied Ticketek extremely busy and I should have a call by1st week of August.

No call, o well Monday is phone call day if I can find someone who knows whats happening

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over 18 years ago · edited over 13 years ago

What I did in the end was ring the ticketek main line (call centre in Akld I think), and after me moaning about noone calling they gave me the wellington michael fowler centre ticketek office number (not in phonebook I don't think). I was put onto a girl Vienna (who at that stage was the only person dealing with Phoenix memberships) and she sorted out my seat allocation. So recommend giving that a go

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over 18 years ago · edited over 13 years ago

Yup...I paid Ã¯Â¿Â½40 for an obstructed view in the East Stand at Spurs Vs Chelsea about a decade ago ago...stopped me seeing Chelsea's 5th goal going in

Student concessions for Tertiary...does that extend to nippers as well?

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over 18 years ago · edited over 13 years ago

vickmeist wrote:

It was the Fowler Centre Ticketek I made my purchase the attendent had to ring her superviser to find out how to sell them. She was advised by the superviser to give me a receipt and the superviser would ring me. Stll waiting.

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over 18 years ago · edited over 13 years ago

vickmeist wrote:

That was the same lassie I spoke to re my seat, se called me a day or two after I had ordered my membership - it's seems that ticketek have the sum total of 1 person dealing with Phoenix memberships, might take a bit of time to get through the 700+ or whatever it is at the moment.

When Hibs, went up, to win the Scottish Cup - I wisnae there - furfuxake!

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over 18 years ago · edited over 13 years ago

hey ginger nice stuff last night in the melbourne forum pissing them off haha

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over 18 years ago · edited over 13 years ago

We bought three season tickets yesterday from Michael Fowler Ticketek and the girl there said the membership packages would be sent out from tomorrow (Monday) onwards - they would want to get cracking! She didn't really seem to have much idea of what she was doing, so I hope we get what we asked for.

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over 18 years ago · edited over 13 years ago

Contact phone number for Vienna is 04 3842347

She is actually the stadium membership co-ordinator but seems to have ended up with the job of dealing with the memberships 'cos no one else at Ticketek seems to be doing it. She is very nice and very helpful so if you do call her please be nice to her - it's not her fault things are chaos.

I also suggest that you email the Phoenix to let them know that you have been having problems - the only way they will know that the problems are continuing is if we keep telling them!

Vienna advised me that the membership packs would be out before the first game....let's hope so!

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over 18 years ago · edited over 13 years ago

Thanks I will follow up and see what is the problem with Ticketek

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over 18 years ago · edited over 13 years ago

Georgenz wrote:

I'll second that - she couldn't have been more friendly and helpful when I called.

A big 'Thank you Vienna' banner for the 26th perhaps!

When Hibs, went up, to win the Scottish Cup - I wisnae there - furfuxake!

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over 18 years ago · edited over 13 years ago

Hi folks, I got a call from Vienna on 3 July the day after ordering my Gold Membership on halfway line!. Vienna is lovely, very helpful and friendly! A big

for Vienna. I will be down in the Fever zone in spirit on matchdays! You guys were awesome against Sydney!!! Alas my boozy days are over or I'd join you at the Backbencher too. Haven't got my Retro Ricki T shirt yet though! Its more like a quiet chadonnay or a nice red once in a while for me these days. But hey I make up for it around the house and drive my non sporting partner bonkers with my singing and chanting!!!!!

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over 18 years ago · edited over 13 years ago

Tony P wrote:

Thanks I will follow up and see what is the problem with Ticketek

Nice to see you pay us a visit Tony. Got my phone call friday and the lady was brilliant. Also sent and email to the Phoenix and got a reply saying they were going to check with ticketec this week about this issue.

GET YOUR SHIRTS OFF FOR THE BOYS

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over 18 years ago · edited over 13 years ago

I ordered my season ticket about two weeks ago and still nothing heard. I'll give it till next Monday and see what happens from there.

Anyone know what the ticketing will be like for the game this Friday night? 10th? It'll be a big weekend... Football Friday, Union Saturday, and opening day of the Premiership Saturday night so a man has to vege in front of the Sky box to watch all of those games.

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over 18 years ago · edited over 13 years ago

Marknz wrote:

I ordered my season ticket about two weeks ago and still nothing heard. I'll give it till next Monday and see what happens from there.

Wow!

Within minutes of posting the above message... Ticketek called me and have allocated my seat in Aisle 25 Row M Seat #... Should receive the parcel in about a week.

See you all there

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over 18 years ago · edited over 13 years ago

Got a phone call from Ticketek today to have it all sorted! I'll be in aisle 22, row q. See y'all there come game day! robbwatson2007-08-06 19:32:14

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over 18 years ago · edited over 13 years ago

Ticketek seem to be getting their act together. Paid for my tickets yesterday and got a phone call back from them this morning.

Tickets should be in the mail in 7-10 days. Sweet!

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over 18 years ago · edited over 13 years ago

Georgenz wrote:

Perhaps we could sing the Ultravox song as a thank you to Vienna..

Founder

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over 18 years ago · edited over 13 years ago

FINALLY After a whole calandar month waiting (ticket paid for on 5 July) I made contact with a real person and had my seat allocated. Joy!Orpewise2007-08-07 16:47:56

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over 18 years ago · edited over 13 years ago

The tickets and packages should be in your boxes this week. If not then the Nix are behind shedual.

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over 18 years ago · edited over 13 years ago

ginger_eejit wrote:

Georgenz wrote:

I'll second that - she couldn't have been more friendly and helpful when I called.

A big 'Thank you Vienna' banner for the 26th perhaps!

Agree with Feverish - I sense an Ultravox Classic coming on!!!!!!!!!!!!!!

Macca B2007-08-08 14:27:50

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over 18 years ago · edited over 13 years ago

Good to see that Ticketek are moving. Spoke to the Regional Manager who made sure things happened. Hopefully we can now see some more members getting onboard. Please keep me informed if things start to slow down again.

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over 18 years ago · edited over 13 years ago

i better get my arse into gear and buy a ticket, seems now i will be able to

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over 18 years ago · edited over 13 years ago

Thanks Tony, huge improvement already.

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over 18 years ago · edited over 13 years ago

Went to Stadium early yesterday and dicussed delayed tickets/ call with the young lady at the membership outlet. She sorted my pass problem quickly and advised lounge passes are to be print and mailed soon. Blew2007-08-11 19:43:34

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over 18 years ago · edited over 13 years ago

I'm presuming that we should be expecting our season passes to arrive in the post sometime this coming week then?

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over 18 years ago · edited over 13 years ago

my ticket better be in my box tomorrow or tuesday i want to c it

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over 18 years ago · edited over 13 years ago

quote in the DomPost from the WP CE that the Ticketek problems were sorted, but season ticket sales were below expectations ..... I'll probably go down Michael Fowler Centre outlet and pick up a season ticket in person next week

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over 18 years ago · edited over 13 years ago

If sales are below expectation how would we have ever been able to get to the first game if Tickitek could not handle the few that have bought early.

The delays and poor knowledge on how to sell the passes must be addressed. On the first day of release they did not even know they were selling them, advising people to go to ticketmaster. Late afternoon they had found out they were selling the ticketsbut did not know how.

Yellow Fever did a better job with the FEVER CARD.

Blew2007-08-14 19:45:41

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over 18 years ago · edited over 13 years ago

Agreed, maybe season pass allocation responsibilities should be handed over to YF?

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over 18 years ago · edited over 13 years ago

So let me get this right if i drag my slack arse down to ticketec at the M.Fowler centre today i will be able to buy a season ticket over the counter ?

The answer to life's problems are rarely found at the bottom of a beer glass - but it's always worth a look.

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over 18 years ago · edited over 13 years ago

They'll take your money, not sure if they will give you a ticket.

How's my driving? - Whine here

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over 18 years ago · edited over 13 years ago

lol they sure do i paid 4 mi season passes 6 weeks ago

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over 18 years ago · edited over 13 years ago

hey i live in Auckalnd an would love 2 be able to make it down 2 every game but that that aint guna happen. i was planning on coming down 4 the game on sept 22 (Sunday games dnt leave much time 4 travel) and i was jus wondering if i can get a ticket around the yellow fever zone without a season ticket??? as this sounds like the place 2 be....i havnt had the chance to read this whole thread so im nt sure if the answer 2 my question is in there.

Oh and big ups to all you guys down in welly!!! seems like you doin an awsome job of getting behind the team alot better than when the knights were based up here. was gutted wen they announced a wellington team but looks like they made the best choice!!

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over 18 years ago · edited over 13 years ago

CelticsSon wrote:

No worries, all you have to do is buy tickets for Aisle 21/22.

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over 18 years ago · edited over 13 years ago

Edit: Ha most questions answered in above posts.;
So the fever zone doesnt have allocated seating then?
Capain Kraut2007-08-15 21:45:43

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over 18 years ago · edited over 13 years ago

Yes it does. Both season tickets and individual match tickets. All allocated seating.

How's my driving? - Whine here

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over 18 years ago · edited over 13 years ago

still no sign of season tickets in mail yesterday....sigh

these were paid for weeks ago...and seats and aisles requested....

How can an experienced ticketing agent like Ticketek be doing such a poor job?

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over 18 years ago · edited over 13 years ago

i have a feeling that by the 26th of august ticketek may have some talking to do

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over 18 years ago · edited over 13 years ago

clark007e wrote:

i have a feeling that by the 26th of august ticketek may have some talking to do

you'd have to think they'd get it sorted, either that or they've got very good lawyers

how's this for a conspiracy theory : NZRFU slipped them one day's worth of Beckham's wages to make a pig's ear of it

must be a few Wellington posties wondering why there's so many wild eyed madmen staring at them as they come up the road these days

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