2014/15 Season Memberships

Thunderstix is Kyla Lange, who's the Marketing Manager at the Phoenix.

The Foundation Member prices on the renewal website are/were wrong and are being fixed. They incorrectly charged Foundation Members for their free upgrade to a Premium Membership. Anyone who paid the wrong price will get a refund.

Foundation membership renewed this morning! :-) Tickets for Double header and Nix V WHU in Jafaland also booked!

I used the 384-3842 number and was lucky enough to get through to Brenda again this year! No reply at all on the 384-2457 number. She took all card details etc. and said the pricing to include club membership was being fixed today. She expects we will be charged for the lot next week sometime.

Hmmm I might try again.  Phoned again this morning, after receiving no call back yesterday as promised, and was told the systems were still down and they couldn't process my order.  Gggrrr.

Does anyone know how Foundation members go about getting their free ticket to the Football United Tour? Or will all become apparent once I've renewed my membership? (I'm waiting until they sort out the $199/$169 pricing issue)

"Our exclusive purchase period for Football United tour tickets is linked into your renewal of your 2014/15 Membership. Foundation Memberships receive 1 ticket free per membership to the Wellington Game. If you would like it to the Auckland game, please contact us on 04 384 2457. Please note: You must purchase a membership to buy tickets. Any orders without a membership will be cancelled."

Foundtion membership prices have been changed to $169 for season ticket so have now renewed both (wifes as well) and got tickets for the football united tour.. i realise that little things please little minds but whoppeeeeeeeeeeee!!

I've renewed our Foundation memberships, gone back in to book Football United tickets, but still not sure how I book our free ones?

I can now answer my own question, after phoning Ticketek. I *think* I've got this straight, please correct me if I'm wrong!

Foundation members are automatically allocated our own seats for the Football United games.

If we buy extra tickets for others, the default option is that the group (including us) will be seated together wherever there is room.

If we want to keep our own seats, and buy extra tickets for others, then we need to phone up and tell them we want to keep our own seats. The extras will then be seated wherever there is room.

Now I phoned up and tried to buy 2 extra Football United tickets but keep my usual seat, and the woman said that's not possible! I told her the guy told me it WAS possible, so she is going to check and call me back.

Third time lucky! I phoned 384 3842 and eventually got through. This guy said I could keep my own seat as long as the extra tickets were for a different category. i.e. my ticket is Yellow Fever zone, I had to buy the extra tickets in Silver (or could have been Bronze or Gold)

So, not straightforward, but got there in the end.

Season ticket holders get first dibs on their own seats for Football United.

Any extra seats you buy for Football United can't be allocated yet because they might be another season ticket holder's seat.

So if you want to sit with the people you are buying extra seats for you are basically giving up rights to your own seat and have to wait until they do the big seat allocation in a few weeks. That's what I've done (I wanted cheaper seats than my own seat would have been anyway). All we know at the moment is that we will get the "best available" seats in the Bronze Zone.

Brenda told me that my credit card would get nailed next week. 

Quite looking forward to see what is in our goodie bags.

Hoping there is a decent "Self-entitlement" voucher which I can re-deem at any game, bus, movie, power company, coffee shop or selected bar.

No mention of the $10 car parking in the membership benefits this season.

I'd like to see the free bus continue.  We didn't use it last season - ended up using the $10 parking most times (and parked by BB other times).  The match times didn't really suit catching buses after the game (and having school the next day).

Hopefully this next season the draw is better for using the bus.

Nice.

Season ticket pretty much on par with premium club (cue angst...).

I wonder if the club can ask Westpac to keep the filth from the 7s on our seats again?  Highlight of the season (other than the last game).

Have people been charged yet for membership renewals or FU tickets?

So renewed my membership and purchased 4 FU tickets confirmed last Wednesday, still not yet charged my account. Anyone else in the same situation?

mine not charged either

I was told last week that my credit card would get slam dunked this week sometime.

I wish they'd just hurry up and take my money, I'm afraid I'm gonna spend it.

Hmm apparently I can renew my season membership today but not get FUNZT tickets anymore as there was a cutoff day yesterday.

Not happy if that's the case and I have to be on a wait list...

So I've renewed by foundation membership season ticket, dropped the club membership - as a Foundation member I'm being comped that.

I assume I am automatically sent my complementary FU Wellington ticket?, as there was no option to claim it.

Bank account looking pretty sad today. Membership and FU ticket dosh finally gone a week and a bit after purchase.

I need the FB and Twitter to remind me of the free bus because I forgot almost every single time last season.

Hole in the credit card today....season tickets now sorted...are we there yet?

Does anyone ever get through on the 3842457 membership hotline? Perhaps I just have unlucky timing, but I have yet to get anything but a line busy tone when I try. I feel like I've spent the entire week phoning and listening to beeps.

Edit: I can't get anything but a busy tone from any Ticketek or Phoenix number. Even tried phoning the club's "contact us" number. It's like the whole of the Phoenix and Ticketek have actually gone AWOL this week. Probably talking to each other....

Turns out the phone line isn't doing some clever cross-checking of my Telecom paid bill status - the Ticketing phone lines are down and Telecom are currently trying to fix it. Not sure if that's been the case earlier this week, but certainly the case today.

Anyway, managed to get an email through and they called me and sorted out my problem (my renewal charging error will be refunded).

More props to Brenda, received an email from her about my membership and selection of seat, offering me two options of seat number and processing it once the choice was made.

Pished ?