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Season Pass Delivery?

420 replies · 19,755 views

over 17 years ago · edited over 13 years ago

mmm unfortunately I was not so tactile as you tigers. Dompost approached me also as someone that hasn't received their ticket and I spoke to them about the situation. I know that Tony P is doing everything he can to sort this out and fully support him on this but sometimes the cleaver gets the message across better than the scalpel.

I didn't call the club out on anything and stressed how much help Tony has been, trying to mainly highlight the continued issues with ticketek regarding things like them not being able to change our addresses when we renew memberships and sending all the tickets to Lower Hutt.

Sorry if this wasn't politically correct but its now week two and I'm not the only one sitting here wondering whether my season pass is lost in the post or has been swiped by someone with a fortunate address.

it's a democracy Nickel (well, i think YF is , not so sure about the country), no way am i gonna tell a fellow fan who to speak to

i was just punting up my response

hope the media guy represents your views accurately

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over 17 years ago · edited over 13 years ago

SiNZ wrote:

So we're doing "next Friday" all over again?

those ticketek charmers have a higher weasel quotient than Winston

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over 17 years ago · edited over 13 years ago

High praise indeed

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over 17 years ago · edited over 13 years ago

Wasn't in today's paper it seems but its hardly 'breaking news' I guess.

Ticketek did seem to be sending another batch yesterday and it seems I just got the "next Friday" treatment because I followed up Monday afternoon. So I guess I'm in next Monday's batch to be due next Friday.

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over 17 years ago · edited over 13 years ago

Cheers SiNZ,

Got a call from Tamara yesterday, mine was addressed to

Pukerua Beach Road,

Seatoun,

Lower Hutt.

The pack was returned to sender - Which 'cause it came in a flash Phoenix envelope wasn't Tiketwat.

She laughed when she told me the address, I did too and then cried.

If only Ticketwat had told me the address it went too when I rang and abused them Saturday.

Lonegunman - With a name like that cause they were nice to you.

Did you get Dibble07 one as well?

The ticket is are in my hand now, next year I am ordering the ticket in February - just after we win the final.

Shame on you DomPost, are you a sponsor or a foe?

Good luck to the rest of you who are still waiting,

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over 17 years ago · edited over 13 years ago

STILL waiting for mind - I am sure the season passes are being address at some call centre in" Bombay'' !!!!!!!

ChopperHarris2008-08-19 15:21:03

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over 17 years ago · edited over 13 years ago

I've been ringing 384 2457 for almost 45 minutes now.

Each time I call it times out then I try again and so on.

f**ken hopeless c**ts

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over 17 years ago · edited over 13 years ago

sokkermad wrote:

next year I am ordering the ticket in February

Except you won't be able to until about June. Whilst it is not strictly necessary to have the fixtures decided before selling season tickets, the A-League expansion will need to be resolved so we know how many games there are and how much to charge for season tickets.

Anyway, it's not the order placement side that is problem. All orders received prior to 31 July were processed together and then "apparently" despatched on 8 August. With incorrect addresses.

I would suggest that what needs to change is that the season ticket printing is executed in more batches. This would allow orders received by 30 June to be done first. Then you can do the orders prior to 31 July. And so on. At least do renewing season tickets first.

It might be a little more costly, but it provides for greater contingency on following up with problems. Given the failure rate, some basic risk management procedures need to be built in to the process. How much time and money have the Nix expended on dealing with problems created by leaving it all to the last minute and then cocking it up? Surely more cost than would have been incurred by separating into more batches.

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over 17 years ago · edited over 13 years ago

Just had an email from my daughter in Wellington (I'm back overseas). More season tickets have arrived. Possibly even all of them.

Addressed to Lower Hutt instead of Wadestown. Someone had crossed the Lower Hutt out and written, "Try WGTN" on all the envelopes. That indicates that the postcode doesn't do much, despite being correctly included.

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over 17 years ago · edited over 13 years ago

Still hasn't come yet starting to worry whether it will come for this weeks match

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over 17 years ago · edited over 13 years ago

NOTHING.

AGAIN.

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over 17 years ago · edited over 13 years ago

Sokkermad, Dibble07 earns more than me, he can get his own!!

Proud to have attended the first 175 Consecutive "Home" Wellington Phoenix "A League" Games !!

The Ruf, The Ruf, The Ruf is on Fire!!

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over 17 years ago · edited over 13 years ago

Nothing today again, but they are in the mail " YEAH RIGHT "

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over 17 years ago · edited over 13 years ago

Well so far of the 18 I ordered, 16 turned up to the correct address.

1 turned up to the owners home address (not the delivery address)

1 is lost in the mail....

F**king usless bunch of tw*ts at Ticketw*t

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over 17 years ago · edited over 13 years ago

Dont want to be one for a mega moan. Still havent received mine either, I'm starting to wonder whether i'll get it this year. I dont really fancy keeping on getting the ol paper tickets thats why i paid the $220 so i can get the benefits of a season member, so far i havent had the pleasure.

Ticketek and the club suck big time,

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over 17 years ago · edited over 13 years ago

someone got some and doesnt want them...

http://www.trademe.co.nz/Browse/Listing.aspx?id=171865526

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over 17 years ago · edited over 13 years ago

I suspect that isn't legal seeing as they are named and all...

How's my driving? - Whine here

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over 17 years ago · edited over 13 years ago

I thought that too...isn't there something in the terms and conditions about non transferring tickets!!

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over 17 years ago · edited over 13 years ago

They are comps!

Dodgy Christine Maddock.

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over 17 years ago · edited over 13 years ago

hope they go to someone who is willing to stand and sing as they are bloody good seats

You know we belong together...

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over 17 years ago · edited over 13 years ago

Still no passes!! and why would you want to sell your season passes anyway?

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over 17 years ago · edited over 13 years ago

nothing

still

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over 17 years ago · edited over 13 years ago

whitby fever wrote:

Still no passes!! and why would you want to sell your season passes anyway?

They are comp tickets, so she probably got given/won them somehow and didn't want them.

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over 17 years ago · edited over 13 years ago

well if the tickets are named i dont think it would matter, i could have cut the barcode from a weetbix box last weekend, put it in a sleeve and walked into the stadium, its not like they check. Im suprised everyone isnt buying childrens season passes at this rate.

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over 17 years ago · edited over 13 years ago

NOTHING AGAIN TODAY- f^%$ing hopeless - will start trying get our money back for our 6 tickets after speaking to Consumer Affairs. but that will a mission, especially if they POST it to us !!!!! - not getting season tickets next season for sure after this ongoing bulls-up.

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over 17 years ago · edited over 13 years ago

A 50cent song of "patiently waiting " comes in to mind

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over 17 years ago · edited over 13 years ago

UberGunner wrote:

well if the tickets are named i dont think it would matter, i could have cut the barcode from a weetbix box last weekend, put it in a sleeve and walked into the stadium

I'll give this a go on Sunday.

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over 17 years ago · edited over 13 years ago

Just checked the letter box

Cue Tears

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over 17 years ago · edited over 13 years ago

Called the phoenix line again and again spoke to Shelley - she noted that my address is now correct but the reason I was chasing them up today wasn't my season pass, I'm resigned to that arriving late NEXT week... but my benchwarmer.

I got a call on Tuesday from a lady at the Phoenix who said that the benchwarmers are couriered out, and mine had been couriered to my old address. I went around there yesterday to see what I could find and all I got was (potentially feigned) ignorance from the people who now live there. I got this lady's number off Shelley and gave her a call, she said that she'd follow up with the courier company (as it was a confirmed delivery) and that she'd deliver me a new one right to my work on Lambton Quay tomorrow morning!

So after wondering whether my extra $100 was going to be worn about someone elses' neck I'm now getting a replacement BW pack delivered right to my door... or my work's door which is even better.

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over 17 years ago · edited over 13 years ago

A couple of weeks ago on Target (not my favourite program) they show how a courier post driver in wellington signed his own name to packages and never checked if the person getting the parcel was the intended recipient. The only courier company's I TRUST are UPS or DHL

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over 17 years ago · edited over 13 years ago

one arrived today

one to go

and still waiting for an indication as to when the club will provide us with some answers about what specifically they and/or ticketek (or ticketek's replacement) will do to ensure that next season the fans get a fair deal

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over 17 years ago · edited over 13 years ago

NOTHING.

RANG Tiketwat they are looking to reissue my tickets next week. will be interested in how long that prcess takes.

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over 17 years ago · edited over 13 years ago

tigers wrote:

one arrived today

one to go

man if only there was a "sweep it under the rug" emoticon, because i don't think jack sh!t will change, they're just waiting to ride this out,you know get the passes out and hope people forget about the shambles, by virtue of great on field performances from the team.
if they didn't learn from last year, what makes you think there going to learn from this year.

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over 17 years ago · edited over 13 years ago

tigers wrote:

one arrived today

one to go

Dont go holding your breath for any answer,very disappointed that the club have left many just hanging on any decent sort of response.It seems far to easy just to lay the blame at ticketecs door.I thought the club employed a membership manager and yet have we heard anything from that person.

Seasons under way so guess they are hoping it will all just slide on by.

GET YOUR SHIRTS OFF FOR THE BOYS

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over 17 years ago · edited over 13 years ago

well, didn't tony p get very vehement they would all be out next year if he had to do it all himself?

about page 5 of the thread, im not sure i its this one.. but he certainly said it

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over 17 years ago · edited over 13 years ago

GenericFan wrote:

well, didn't tony p get very vehement they would all be out next year if he had to do it all himself?

about page 5 of the thread, im not sure i its this one.. but he certainly said it

unlike you GF, I don't really see Tony P. hand delivering them as quite the ideal solution

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over 17 years ago · edited over 13 years ago

GenericFan wrote:

well, didn't tony p get very vehement they would all be out next year if he had to do it all himself?

about page 5 of the thread, im not sure i its this one.. but he certainly said it

Yeah but its not next years passes people want its the one for this year that would make many a lot happier.

GET YOUR SHIRTS OFF FOR THE BOYS

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over 17 years ago · edited over 13 years ago

Bloody Great - all my season tickets have just arrive - all the right seats and names, thank you "god "

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over 17 years ago · edited over 13 years ago

to the yellow sub tune of
"All we want is a decent referee"
we could sing:

"All we want is a Phoenix season pass,
a Phoenix season pass (2)

In the land.... of ticketek
they were sent to us...last Friday
ohhhhh

"All we want is a Phoenix season pass,
a Phoenix season pass (2)

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over 17 years ago · edited over 13 years ago

5 out of 6 has come and where are the lanyards or do we just carry them???

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