Season Pass Delivery?

Ticketek couldn't organise a piss in a urinal. 

No season pass today. Tickitek emailed me paper ticket for sunday.

got mine but its a shame they have my mums name on them rather than my name and my mates but at least we got them i guess.

My wife and I are (supposedly) phoenix members (again!) We didn't get season passes last year till 2 weeks into season despite ordering the passes two months prior. 

It's now Saturday and unless the post is really late today or NZ Post decide to do a Sunday delivery, we still don't have our season passes. Ordered on June 9, payment taken June 11. We were supposed to believe all four posted on August 8.... yeah right.

still!! my missing two haven't arrived !

Except I'm back in Sydney on Monday, so will instead spend a week emailing Sharon every evening asking whether they have arrived yet.

perhaps we should just stop caring

they'll be in Lower Hutt...just looked at the address on ours....P.O Box **** Marion Sq....LOWER HUTT

Its not funny anymore,just how they can manage to screw up so badly is staggering.
Wonder if there is anyway service charge can be claimed back as they sure havnt provided any.

What is my mate supposed to do. received 2 out of the 3 i have ordered. Is he just expected to buy a ticket for the game? sorry if this has been answerd already but really need an answer with today being saturday and the game on sunday???

They all say Lower Hutt. The only season ticket we received said Lower Hutt instead of Wadestown. According to www.smaps.co.nz our street name does not exist anywhere in the Wellington region except in Wadestown, so I guess that's how it made it through. Either that or the correct post code meant the suburb was irrelevant.

Cheers mate. Why my tikcet that arrived said 95 otkai st Seatoun Lower Hutt, When otaki st is in Miramar Wellington is rediculus. How can u f**k it up that bad. 

'they' are the master of fk ups.

Lucky I know the Phoenix Ticketing lady, she sorted me out some paper tickets for the game.

I was getting worried.

got my tickets, my packs etc. etc. bu I'm still very worried that the only supplier of phoenix tickets is this bunch of retards called ticketek, this is so stupidly unacceptable it makes me want to laugh, but I'm to pissed off to do so. Someone needs to get the CEO of ticketek and give him a piece of us phoenix supporters minds, and a hearty knee to the balls.

Predictably nothing in my mailbox again today.

Well now I know my season ticket are probably somewhere in Lower Hutt, only trouble is I'm in Johnsonville.

I remember last year when the club tried to make out only people who booked late were having problems, seems they're starting to run the same line again.

Pretty clear from this thread that Ticketek has stuffed up the addresses and tickets may take weeks to arrive, if they ever arrive at all.

I look forward to Tony P putting things right by delivering my season tickets by hand.

Went to get a paper ticket for the first game, the Phoenix store told me I had to get it at the stadium so I tried Ticketek and they printed out a little slip with my details on it to give to the stadium ticket booths... and it had last year's address on it.

This is a freaking shambles, am I ever going to get my season ticket?  How is the benchwarmer membership sent out?  That better not also be sent to the wrong address...  Here I am trying to support the Phoenix and Ticketek can't figure out how to change my address on their own system.

Yep Nickel, it's a bigger balls-up than Dunkirk

Didn't we have many meetings with ticketek last year?

Not confident of seeing ticket before game 2 

Hopefully something can be sorted in this meeting with Ticketek today, but there are still a lot of us without passes and that certainly needs to be addressed before looking at streamlining next year.

Once bitten, twice shy.... twice bitten, ....?


--edit--
Just had a suggestion from a friend - can the season passes that still haven't arrived be sent to the Phoenix store to pick up?  At least then we'll have a definitive ETA and guaranteed delivery.
Nickel2008-08-18 09:28:16

ChopperHarris2008-08-18 10:10:00

Tony P,

Well said tigers,

mmm unfortunately I was not so tactile as you tigers.  Dompost approached me also as someone that hasn't received their ticket and I spoke to them about the situation.  I know that Tony P is doing everything he can to sort this out and fully support him on this but sometimes the cleaver gets the message across better than the scalpel.

I didn't call the club out on anything and stressed how much help Tony has been, trying to mainly highlight the continued issues with ticketek regarding things like them not being able to change our addresses when we renew memberships and sending all the tickets to Lower Hutt.

Sorry if this wasn't politically correct but its now week two and I'm not the only one sitting here wondering whether my season pass is lost in the post or has been swiped by someone with a fortunate address.



--edit--
Also called the phoenix ticket line back, they still had my old address listed.  So twice now I've told Ticketek my new address and the change has not stuck - once when I renewed my ticket, and again when I told the lady in the Ticketek office my new address.  After explaining my situation the lady changed my details (third time lucky?) and confirmed that the change was successful.  She also said that since I can't contact my previous address they will return and reissue my season pass, as part of the batch being sent today. 

She said that it should arrive either this week or next week but will issue me a paper ticket to the next game anyway.  Enquired regarding my benchwarmer membership and she said she didn't know how that was sent out but would investigate and call me back.

So anyone that is having address difficulties still you'd better give the phoenix line a call and make sure your address is updated, I -should- now be sorted for my season pass anyway.

Second year in a row I ordered a pass before the season started and had to enter the first two games with paper tickets.
Nickel2008-08-18 13:39:40

Have any of you others done the telephone ordering? I just ordered my own season ticket and spoke with a lady called Shelly. She was bloody good. I pretty much got the seat I was after, rather than online where it's a lottery. I'm getting my paper ticket for next sunday e-mailed to me - It just arrived (less than 5 minutes after my phone call), My pass should arrive next week etc.

I renewed my pass over the phone right back at the start when only renewals were possible... they seemed helpful enough over the phone then (and always have) however I'm now awaiting a paper ticket for the second game also.

Whilst on the phone ordering my ticket, Shelly asked me where I'd like to pick my paper ticket up from or would I like it e-mailed. Whilst typing my first message on here, my paper ticket did indeed arrive via e-mail and I've printed it off. Comes in a pdf format. So that took about ten minutes from my phone call to receiving my paper (Temp all be it) ticket. Thanks Shelly!

mine have still not come. I hope they sort this out for next season and i hope i get them soon

1 day after 1st game of season Still no season pass's.

start placing your orders for next season's tickets, maybe that will give ticketek anough time???

Guy rung me today but was in class so couldnt answer it left me a message to return the call.

Return the call 10 minutes later and hes not there, so call again at 4 and hes not there again.

Great service.

Ticketek called me back at around 4:20pm this arvo, said that my season ticket should arrive "by next Friday" and my benchwarmer addon will take "a couple of weeks".  Have a paper ticket sorted for the next game though so as long as they're sent to the right address this time...

So we're doing "next Friday" all over again?