English (and other British lower league) Football Discussion
Product is fine for me. And I reckon a majority of their users. I recognise it isn't going to be all that good for everyone. I had pointed out the the Internet in nz was a problem for them, ripthejacka said that wasn't all of their issues. So I was wondering what other issues there was that he knew of (out of genuine interest). Then you bring up the Internet as another issue to the Internet.
Makes sense...
Oh and the 'p' that you're looking for would be "place" not "product"
I suppose one way to test if it is the PLP website or if the internet is struggling is to try the NFL Pass, link below. Try watching one of the games in week 9 (it's all free - besides the bandwidth) and see if it pauses/has the same issues as PLP. To be fair, it would probably be more accurate if people tried it on Monday morning our time when the live games are actually on and therefore demand would be higher - but give a go in the meantime, I'd be interested to see the results for those who can't watch PLP.
Recently discovered that my ISP zero rates national data, so when streaming from NZ based servers the data doesn't count towards my cap, pretty pleased about that.
I suppose one way to test if it is the PLP website or if the internet is struggling is to try the NFL Pass, link below. Try watching one of the games in week 9 (it's all free - besides the bandwidth) and see if it pauses/has the same issues as PLP. To be fair, it would probably be more accurate if people tried it on Monday morning our time when the live games are actually on and therefore demand would be higher - but give a go in the meantime, I'd be interested to see the results for those who can't watch PLP.
Product is fine for me. And I reckon a majority of their users. I recognise it isn't going to be all that good for everyone. I had pointed out the the Internet in nz was a problem for them, ripthejacka said that wasn't all of their issues. So I was wondering what other issues there was that he knew of (out of genuine interest). Then you bring up the Internet as another issue to the Internet.
Makes sense...
Oh and the 'p' that you're looking for would be "place" not "product"
Product is fine for me. And I reckon a majority of their users. I recognise it isn't going to be all that good for everyone. I had pointed out the the Internet in nz was a problem for them, ripthejacka said that wasn't all of their issues. So I was wondering what other issues there was that he knew of (out of genuine interest). Then you bring up the Internet as another issue to the Internet.
Makes sense...
Oh and the 'p' that you're looking for would be "place" not "product"
No Tegal, it is the product part of the marketing mix which is wrong. The place is fine. I think you will find that the majority of users have simply given up and can't even be bothered going online any more
The place being the method of distribution where customers can access the product - the Internet. The product being the EPL and highlights packages.
Do you have any evidence other than 3-4 people having the odd bad experience on this forum that the majority have given up on the service? I don't think a few complaints on a forum represent a complete failure.
Naturally, I'm just as bad assuming that just because I'm having a good experience, that a majority are fine with it too. But you seem to be a lot more convinced that this is a complete failure, while I admit that I am just making assumptions.
5-6?
Still hardly representative sample size of a whole country. Especially when people are more likely to post something when they have a bad experience, than when they have a good experience.
As I said, I'm not claiming to know anything, but you seem absolutely convinced by this. So show me how what you're saying is so correct. I'd be genuinely interested to know. Part of the reason I'm in this thread as much as I am is not to defend PLP (I've said many times I couldn't give 2 shits if they go under), but because I find it an interesting topic of discussion.
But you throwing incorrect marketing theories and telling me how most of the country has given up on the service based on nothing, isn't interesting. It would however be interesting if you backed what you say up with something of substance.
I've had NO problems with the stream quality since the first week. Airplaying from an iPod Touch to an Apple TV has been fantastic, no buffering required and the quality is very good (at 720p).
My experience has been pretty good overall, a few instances of buffering/freezing but generally pretty good.
Quality drops significantly when I try to watch on my smartphone using 3G (which I expected).
Just took advantage of the $49 upgrade and am looking forward to watching the highlights shows again :)
I've only had one night with streaming issues and that may have been down to the internet connection - it was one of only two times I haven't been at home for the game.
The issues I've had have been with the android app. Two weeks of mind-numbing problems giving false error messages.
The apps also weren't available at the beginning of the season - although that didn't impact me thank god.
Logging on via the regular web-page and watching games has presented me with zero issues. The quality could be better for sure, and that's been the biggest media criticism, but to be fair that is a known issue, and they are still delivering what they said they'd deliver - android app aside.
The fact that the app issues cost me one and a half games made me absolutely wild though. If they had just not done apps, I wouldn't be angry about it, I just wanted what they said they were providing. They said I could watch on my tablet when I wasn't near a pc, and they failed in that respect.
If they don't go under and we're back with them next season, I want;
- HD
- Improved app reliability
- Stop cutting me off so soon after the final whistle - I like to watch the little goals re-cap before the credits roll. It feels cold and impersonal that they abruptly cut out the way they do
- Give a better highlights recap to tvone! Sick of the 'sunday review', it's got nothing on the 'premier league review' sky used to show. If the supplier has changed the way they do it and sky would've changed this year anyway, then I can understand I guess
- Dont display scores on the front page by default - the default setting should be not to show scores, with an option on each game panel to 'display score' or something like that. I know you can change it and now I have, but it's cost me one result before I watched the game already so the horse has bolted...
GIVE US HD STREAMING THROUGH APPLE TV.
Paulm - that's been about my experience too. Good to know I'm not alone! Haha.
Had one or two iPad issues, though its fee really a bit patchy on the wifi anyway. The main annoyance of the iPad app I had though was that if you start a live game late, you can only scroll back/rewind about a minute or so. They didn't make this clear and it cost me 60mins of a game when I did it.
Hoping sometime soon they introduce being able to start a game from the start if you come in partway through a live game (for both the app and on the website). They have indicated they will do this at some point.
It seems BT Sport have got the rights for the champions and Europa league in England from 2015 for three years for £900m. Up from £400m from the previous deal with sky. Quite a few of the people I follow on twitter not very happy that they'll have to fork out for BT for the CL aswell as sky for the premier league. Most wishing BT go the same way as sentanta and espn, similar as to how people want coliseum to fail.
Massive news in the UK this morning. BT are a very different beast than the likes of Setanta or Coliseum though - this is a bigger company than BSkyB.
From 2015 it will be impossible to be a football fan in the UK without having both Sky and BT.
Not forgetting no one will be able to afford to actually going to a game without taking out a mortgage. Also watch those cnuts also known as "agents" upon reading of this, will most certainly be adding an extra zero or two at the end of any contract offer.
sound lagged during #hcafc game today
a bit of a drag
but not as bad as being overwhelmed in the first half and thus losing
(dear PLP, not being quiet as bad a a loss is not exactly high praise from a consumer/client/customer/sucker ... any chance you could sort it out when you next read this thread?)
I've just contacted PLP to see what I have to do to cancel and get a refund. They replied to say they don't have a cancellation policy.
I've just had enough of the poor quality and can get my football from elsewhere now. What I find surprising in this thread is the number of people who say the service is fine, but still have glitches, or the audio is out, or the picture quality could be better. Whilst I've no doubt the service will work for quite a few people, are you really happy to pay money for something which still gives problems ?
I'm not interested in watching on a tablet, or a smartphone, so the apps are worthless to me. I want to get up and watch the game on my big tv without any problems and without ending up with a headache at the end of the game. But I haven't had a single week since it started where I've been happy with the quality and believe me I'm no rookie when it comes to HTPC's and streaming tv.
Has anyone else tried to cancel and get a refund ?
I just tried the NFLPass link posted above and the video stream was absolutely fine. The graphics they posted to show the players was a little chunky but the game play was very watchable.
I then tried the ManU - Arsenal game and it was nothing but a serious of stutters. Completely unwatchable (scoreline included ;)
That's only based on the fact that I've always used it without any problems. I don't know all the technical stuff, but it therefore seems to me the only variable between me having it work perfectly fine, and someone else having issues is the Internet or hardware of the individual.
It could be something else, I don't know, and neither do you.
I spoke to CSM yesterday and they confirmed if you have anything less than 7Mbps you can forget about getting an acceptable video quality.
The fact I can stream both BBC iPlayer and the NFL's GamePass with no problems doesn't seem to phase them.
They have given me a refund though so I'll continue to get my football from elsewhere from now on.
I spoke to CSM yesterday and they confirmed if you have anything less than 7Mbps you can forget about getting an acceptable video quality.
The fact I can stream both BBC iPlayer and the NFL's GamePass with no problems doesn't seem to phase them.
They have given me a refund though so I'll continue to get my football from elsewhere from now on.
Queenslander 3x a year.
I think its on their website somewhere. But yeah their website is quite confusing to find information like that on, they need to get better on communication etc for sure.
As the product, I don't know. Still tend to think its Internet connection, plus a bit on their end as well (people seem to have more of a problem during peak times). Not that I know any of the technical stuff.
Mine has always worked perfectly fine, so I'm probably the wrong person to ask. Maybe it has a lower limit of what speed Internet is required etc for some reason.
I spoke to CSM yesterday and they confirmed if you have anything less than 7Mbps you can forget about getting an acceptable video quality.
The fact I can stream both BBC iPlayer and the NFL's GamePass with no problems doesn't seem to phase them.
They have given me a refund though so I'll continue to get my football from elsewhere from now on.
Yes.
And it'd still be the place that is the problem (whether it be their software/hardware that is delivering it, or the individuals internet, or a mixture of the two), the product is the EPL :p
Yes.
And it'd still be the place that is the problem (whether it be their software that is delivering it, or the individuals Internet), the product is the EPL :p
Yes.
And it'd still be the place that is the problem (whether it be their software that is delivering it, or the individuals Internet), the product is the EPL :p
Well what is it?
Thanks. What would the average in NZ be? Above 7?
the average should be above 7. see this blog post here http://www.geekzone.co.nz/sbiddle/8433. Over 80% of premises are capable of receiving speeds of at least 10Mbps. but most people don't get this because of the wiring in their house, which can easily be fixed/improved.
If 7mbs is the point at which PLP becomes "watchable/acceptable" then all they need to do is tell all their potential customers that clearly before (or as) they sign up and link to a speedtest... then advise potential solutions for those getting less. This would save a lot of negative feelings about "their" product (which is the platform/mechanism for delivery of EPL content - not the EPL itself).
Thanks. What would the average in NZ be? Above 7?
Anyway... if someone sees a special offer/code for it could they let me know?... I could use it when I'm in hospital and after I go home so if I could get it cheapish I'd go and buy a Nexus/iPad mini as that seems to be watchable in most instances :-)
If 7mbs is the point at which PLP becomes "watchable/acceptable" then all they need to do is tell all their potential customers that clearly before (or as) they sign up and link to a speedtest... then advise potential solutions for those getting less. This would save a lot of negative feelings about "their" product (which is the platform/mechanism for delivery of EPL content - not the EPL itself).