I tried to watch a 230am game of NFL at 10am and no longer could as they hadn’t put the replay up.
Asked for a refund as they’ve changed the service from when I subscribed, and didn’t follow through on their promise to put replays up in a timely manner to make up for the cutting of the tv guide service to 6 hours.
I tried to watch a 230am game of NFL at 10am and no longer could as they hadn’t put the replay up.
Asked for a refund as they’ve changed the service from when I subscribed, and didn’t follow through on their promise to put replays up in a timely manner to make up for the cutting of the tv guide service to 6 hours.
Haven’t heard back, unsurprisingly.
I got a rather quick reply, despite it being brutal.
Any insight as to why? Saving some cash to pay for that big expensive satellite?
This is exactly what Sky did the first time round with FanPass - get dangerously close to having an offering that's not total garbage and then throw it away.
These new features are based on user feedback, to make your viewing experience with Sky Sport Now even better.
On Demand will be available more quickly – as we shift from being able to rewind from up to 24 hours to up to 6 hours on live channels. To make sure you can watch events shortly after they’ve finished, we’ll be getting more On Demand replays and highlights in the hours after an event has finished so you can watch when it suits.
Please let us know if you require any additional assistance. "
I've gone back and asked whether that means they're committing to making the content available within 6 hours, but I doubt that will be the case.
They’ve made the experience worse, but made out it’s based on feedback then made a promise to put content up on demand straight away but clearly already broken that promise as TVNZ had the NFL game up well before Sky had even
These new features are based on user feedback, to make your viewing experience with Sky Sport Now even better.
On Demand will be available more quickly – as we shift from being able to rewind from up to 24 hours to up to 6 hours on live channels. To make sure you can watch events shortly after they’ve finished, we’ll be getting more On Demand replays and highlights in the hours after an event has finished so you can watch when it suits.
Please let us know if you require any additional assistance. "
I've gone back and asked whether that means they're committing to making the content available within 6 hours, but I doubt that will be the case.
"Based on feedback we are removing 18 hours of content from all our channels to make SSN even better"
Needs some proof-reading from their manager before sending I would have thought.
Can anyone who has used the US Paramount+ for CL confirm if games are available on demand as well as live? On demand is essential personally when games kickoff at the same time I start work.
I remember myself and others having issues here when SSN first released, of having to scroll back in the TV guide to watch replays.
I wonder if they got feedback that this wasn't immediately intuitive, and in response they're trying to double down on the concept of a "replay"? Except they missed the point where replays need to be available immediately.
That's a generous interpretation. The cynical one is that we'll see a press release from their CEO in a few months saying how great their new Skybox is and how it's better than the countless other services that offer live streaming and immediately available replays of events.
I remember myself and others having issues here when SSN first released, of having to scroll back in the TV guide to watch replays.
I wonder if they got feedback that this wasn't immediately intuitive, and in response they're trying to double down on the concept of a "replay"? Except they missed the point where replays need to be available immediately.
That's a generous interpretation. The cynical one is that we'll see a press release from their CEO in a few months saying how great their new Skybox is and how it's better than the countless other services that offer live streaming and immediately available replays of events.
I don't use Sky Sport Now much (if at all) but the sky box/pod and Sky go all use the same platform and they have added instant replays which has content available as soon as the event starts via dirty vod (with ads etc) and is then replaced later by a clean vod version when it's available. I would say the "new" experience for sport is a significant improvement for people who are trying to watch live events in the ways you guys have described above in the last couple of posts.
How is me sitting down trying to watch a game that finished 5 hours ago but not being able to a ‘significant improvement’?
They’ve cut playback from 24 hours to not being able to watch anything that started 6hr ago. The replays are taking far longer than that to be loaded up (if at all). Leaving a significant gap where users are twiddling their thumbs unable to watch the thing they want to watch.
I remember myself and others having issues here when SSN first released, of having to scroll back in the TV guide to watch replays.
I wonder if they got feedback that this wasn't immediately intuitive, and in response they're trying to double down on the concept of a "replay"? Except they missed the point where replays need to be available immediately.
That's a generous interpretation. The cynical one is that we'll see a press release from their CEO in a few months saying how great their new Skybox is and how it's better than the countless other services that offer live streaming and immediately available replays of events.
I don't use Sky Sport Now much (if at all) but the sky box/pod and Sky go all use the same platform and they have added instant replays which has content available as soon as the event starts via dirty vod (with ads etc) and is then replaced later by a clean vod version when it's available. I would say the "new" experience for sport is a significant improvement for people who are trying to watch live events in the ways you guys have described above in the last couple of posts.
Well this is frustrating. If you were to scroll back through this thread to a year ago I was pissed off at SkyGo for not updating their replays and games quick enough (premier league would be mid-morning) so I ended up paying for a Sky box and Sky Sport Now so I could use the rewind feature.
Now I can't use that, and it seems SkyGo has gotten a whole bunch better!
How is me sitting down trying to watch a game that finished 5 hours ago but not being able to a ‘significant improvement’?
They’ve cut playback from 24 hours to not being able to watch anything that started 6hr ago. The replays are taking far longer than that to be loaded up (if at all). Leaving a significant gap where users are twiddling their thumbs unable to watch the thing they want to watch.
assuming you are using Sky Sport Now - which is not what I was talking about
I remember myself and others having issues here when SSN first released, of having to scroll back in the TV guide to watch replays.
I wonder if they got feedback that this wasn't immediately intuitive, and in response they're trying to double down on the concept of a "replay"? Except they missed the point where replays need to be available immediately.
That's a generous interpretation. The cynical one is that we'll see a press release from their CEO in a few months saying how great their new Skybox is and how it's better than the countless other services that offer live streaming and immediately available replays of events.
I don't use Sky Sport Now much (if at all) but the sky box/pod and Sky go all use the same platform and they have added instant replays which has content available as soon as the event starts via dirty vod (with ads etc) and is then replaced later by a clean vod version when it's available. I would say the "new" experience for sport is a significant improvement for people who are trying to watch live events in the ways you guys have described above in the last couple of posts.
Respect you for coming here and sticking your neck out chopah. But the suggestion to use SkyGo to achieve the same functionality is essentially admitting that Sky removed functionality from SkySportNow, and is asking me to pay 50% more to achieve the same ($50/month vs $75/month) Am open to being corrected.
On a side note, the fact Sky to this day still has two different online platforms is wild.
I remember myself and others having issues here when SSN first released, of having to scroll back in the TV guide to watch replays.
I wonder if they got feedback that this wasn't immediately intuitive, and in response they're trying to double down on the concept of a "replay"? Except they missed the point where replays need to be available immediately.
That's a generous interpretation. The cynical one is that we'll see a press release from their CEO in a few months saying how great their new Skybox is and how it's better than the countless other services that offer live streaming and immediately available replays of events.
I don't use Sky Sport Now much (if at all) but the sky box/pod and Sky go all use the same platform and they have added instant replays which has content available as soon as the event starts via dirty vod (with ads etc) and is then replaced later by a clean vod version when it's available. I would say the "new" experience for sport is a significant improvement for people who are trying to watch live events in the ways you guys have described above in the last couple of posts.
Respect you for coming here and sticking your neck out chopah. But the suggestion to use SkyGo to achieve the same functionality is essentially admitting that Sky removed functionality from SkySportNow, and is asking me to pay 50% more to achieve the same ($50/month vs $75/month) Am open to being corrected.
On a side note, the fact Sky to this day still has two different online platforms is wild.
no that's not what I was saying - I was simply replying to a claim that someone made that the CEO would say the experience on the new box was amazing (insinuating that it in fact was poo) so i was providing some context to that. Sky Sport now is a bit of a dog, no defending that here.
Cant be seen to be defending anything sky does Chop. Seems no matter what they do is always viewed negatively by some - and for context I dont use any on their online platforms - I have the box and that's what I use for all the sport - I hate watching a replay whether the game has just finished or its 6 hours later, so if i'm gonna watch a game it'll be live.
Cant be seen to be defending anything sky does Chop. Seems no matter what they do is always viewed negatively by some - and for context I dont use any on their online platforms - I have the box and that's what I use for all the sport - I hate watching a replay whether the game has just finished or its 6 hours later, so if i'm gonna watch a game it'll be live.
that's fair - but there are well established cohorts of customers who prefer the on demand style service, which the new box and pod (and sky go) do a good job in my opinion with that stuff - Sky Sport Now on the different platform is struggling.
My new EPL watching habit seems to be avoiding the results* and then watching the ~3 minute highlights for games I'm not too interested in and the ~10 minute highlights for the ones i'm more interested in. I can't watch a whole game on delay and I'm no longer enjoying getting/staying up to watch big games live.
So, given I'm subscribed to SSN but now just watching highlights - what alternative platform for highlights do people recommend?
* Note the length of time it takes SSN to load highlights is ... (be diplomatic) ... too long.
Things have deteriorated over in my email discussion with SSN. This was in reponse to my question of "why are they uploaded onto Skygo before SSN" as has been the case all week of darts replays. And because it goes for such a long time you can't rewind back to watch the last half...
I have the old black My Sky box. I phoned and got Sky Sport put back on this week (had it disconnected after the Olympics). I was happily surprised that the Sky rep on the phone gave me three months free My Sky recording (was usually costing me $15 / month). So Sky Sport is only really costing me $27 /month for the first three months. I'll have it disconnected come the end of May when the EPL and A-League wrap up. _______________________________________________________ It's surprising how many Sky subscribers with the old box like me I've met don't have the "Sky Link" device which you plug in to your My Sky box and gives a Wifi connection. I find it really good to be able to use it to download EPL games, the highlights show, movies from Rialto channel, series etc. onto my Sky box. I'm currently using it to download heaps of UEFA Nations League matches. Opens up a big library of matches and other Sky content on demand. Saves having to record things you want to watch when broadcast and good for finding things you missed when broadcast. Basically makes everything on Sky Go available on your My Sky box. The things you download onto your box that way also take up much less hard drive space than when you record them from a broadcast.
I tried to watch a 230am game of NFL at 10am and no longer could as they hadn’t put the replay up.
Asked for a refund as they’ve changed the service from when I subscribed, and didn’t follow through on their promise to put replays up in a timely manner to make up for the cutting of the tv guide service to 6 hours.
Haven’t heard back, unsurprisingly.
Have had the same issue with trying to watch NFL matches.
The ability to replay anything from the last 24 hours was the main reason I valued Sky Sport Now.
I really hate how instead of just saying 'Sorry, we had to cut back this service because x', they put ridiculous marketing spin about improving the service. How thick do they think people are.
I just wish Sky would drop my fee of $105 per month down to $60. I only have the basic deal + sport & My Sky. I've been a long time user and feel that we deserve the break, not just new subscribers getting the $25 deal.
As for the money Sky offer for football, that sucks, they invest Millions in Rugby which judging by the crowds is losing fans hand over fist. The Wellington Lions would've been lucky to have had 3,000 at Sky for their Semi Final recently.
Now that Auckland are in the competition, that's two teams for Sky to showcase. There is an opportunity for them.
As for this satellite situation. They could've reinvested some of the profits of the last 30 Years into an account future proofing any future upgrades. I'd love to know how that Lemon of a White Box is going. Most smart TV's now off exactly the same facilities at no cost. Are they still as dodgy as when first put out on the market??
Proud to have attended the first 175 Consecutive "Home" Wellington Phoenix "A League" Games !!
I just wish Sky would drop my fee of $105 per month down to $60. I only have the basic deal + sport & My Sky. I've been a long time user and feel that we deserve the break, not just new subscribers getting the $25 deal.
As for the money Sky offer for football, that sucks, they invest Millions in Rugby which judging by the crowds is losing fans hand over fist. The Wellington Lions would've been lucky to have had 3,000 at Sky for their Semi Final recently.
Now that Auckland are in the competition, that's two teams for Sky to showcase. There is an opportunity for them.
As for this satellite situation. They could've reinvested some of the profits of the last 30 Years into an account future proofing any future upgrades. I'd love to know how that Lemon of a White Box is going. Most smart TV's now off exactly the same facilities at no cost. Are they still as dodgy as when first put out on the market??
Call and say that you are wanting to stop your subscription because its too expensive, cost of living etc. They will put you through to a retention specialist who will offer you something like $X off for x months
Yeah always worth asking. I'm using the Pod and was on a 12 month discount from the switchover from Vodafone TV and when that ended the price jumped up by about 20%. I called and asked if there was any discount they could offer and they knocked it down to a bit cheaper than with the discount that just finished. Will do the same again after 12 months when this discount comes off. I figure they would rather keep you at a discounted rate than than lose you entirely.
I just wish Sky would drop my fee of $105 per month down to $60. I only have the basic deal + sport & My Sky. I've been a long time user and feel that we deserve the break, not just new subscribers getting the $25 deal.
As for the money Sky offer for football, that sucks, they invest Millions in Rugby which judging by the crowds is losing fans hand over fist. The Wellington Lions would've been lucky to have had 3,000 at Sky for their Semi Final recently.
Now that Auckland are in the competition, that's two teams for Sky to showcase. There is an opportunity for them.
As for this satellite situation. They could've reinvested some of the profits of the last 30 Years into an account future proofing any future upgrades. I'd love to know how that Lemon of a White Box is going. Most smart TV's now off exactly the same facilities at no cost. Are they still as dodgy as when first put out on the market??
I personally find the white box very helpful and useful - unlocking sky's content like never before. Admit there is some issues with Sky Sport Now but seeing as the question here was about the nSB I think it had a rocky start, but it's going well (there will always be some issues) now.
I just wish Sky would drop my fee of $105 per month down to $60. I only have the basic deal + sport & My Sky. I've been a long time user and feel that we deserve the break, not just new subscribers getting the $25 deal.
As for the money Sky offer for football, that sucks, they invest Millions in Rugby which judging by the crowds is losing fans hand over fist. The Wellington Lions would've been lucky to have had 3,000 at Sky for their Semi Final recently.
Now that Auckland are in the competition, that's two teams for Sky to showcase. There is an opportunity for them.
As for this satellite situation. They could've reinvested some of the profits of the last 30 Years into an account future proofing any future upgrades. I'd love to know how that Lemon of a White Box is going. Most smart TV's now off exactly the same facilities at no cost. Are they still as dodgy as when first put out on the market??
"I just wish Sky would drop my fee of $105 per month down to $60. I only have the basic deal + sport & My Sky." I make it that package only comes to $ 83 / $88 per month (incl. GST) depending on which version of My Sky you have:
Sky Starter: $25.99
Sky Sport: $42.00
My Sky: $15.00 / $20.00
My Sky options:
Sky Box with My Sky $15 / month Sky Box with My Sky+ $20 /mth
New Sky Box with My Sky $15 /mth
You might be better off with Sky Sport Now at $50 / month. I have friends who have it as an app on their smart TV. I have a Dish TV Smart VU Freeview box connected to my (non-smart) TV and it's available there as an app from the Google store. I'll probably switch to using Sky Sport Now next year and ditch my Sky box.
Avoid Samsung Smart TV's I've just helped an older football fan download the FIFA+ app on to his brand new expensive Samsung smart TV. However, Samsung don't use Google apps which are reliable and work well. They have their own app store and the FIFA+ one is crap. Though you can watch live games, you can't access full match replays at all. Only highlights. So it's useless for watching full on demand videos of All Whites or NZ national league games. It's also harder to navigate than the standard FIFA+ Google app which I use. Sad that my elderly friend spent so much money on an expensive smart TV when the much cheaper Veon smart TV's at the Warehouse use the Google app store and give you a much better app experience.
Been trying to ask Sky on X (Twitter) a few times now (6 at last count), but no reply as yet. I'm going to see how long it takes - lolScreenshot 2024-10-20 120549.png108.54 KB
"You can never get a bloody tradesman at Easter, it's a wonder Jesus got crucified" - Karl Pilkington
Big Pete 65billyspleen75brbrookemVimFuego+1YoungHeartHM
over 1 year ago
Ok serious question. Does anyone know of a free VPN that allows you to choose your own server? I use to use ProtonVPN but the new version automatically chooses the best one for you...need to be able to select a VPN in Japan or similar. Thanks
Does anyone use apple tv to cast/ watch their fifa plus footy? hence bypassing the inbuilt operating system on their tv. Thinking about getting it for my old tv, and a new one when i finally get the pingas.
I remember myself and others having issues here when SSN first released, of having to scroll back in the TV guide to watch replays.
I wonder if they got feedback that this wasn't immediately intuitive, and in response they're trying to double down on the concept of a "replay"? Except they missed the point where replays need to be available immediately.
That's a generous interpretation. The cynical one is that we'll see a press release from their CEO in a few months saying how great their new Skybox is and how it's better than the countless other services that offer live streaming and immediately available replays of events.
I don't use Sky Sport Now much (if at all) but the sky box/pod and Sky go all use the same platform and they have added instant replays which has content available as soon as the event starts via dirty vod (with ads etc) and is then replaced later by a clean vod version when it's available. I would say the "new" experience for sport is a significant improvement for people who are trying to watch live events in the ways you guys have described above in the last couple of posts.
Respect you for coming here and sticking your neck out chopah. But the suggestion to use SkyGo to achieve the same functionality is essentially admitting that Sky removed functionality from SkySportNow, and is asking me to pay 50% more to achieve the same ($50/month vs $75/month) Am open to being corrected.
On a side note, the fact Sky to this day still has two different online platforms is wild.
Can anyone who has used the US Paramount+ for CL confirm whether games are available on demand or only live? Want to give it a go but need on demand when games kick off the same time as work.
Answered the question myself. Got sick of doing the dodgy stream thing and couldn’t justify DAZN’s price at double Bein’s from last season so have given Paramount a go. All games are on demand and available pretty much straight after they finish. Interestingly it didn’t work live as it detected I was using a VPN (tried to watch the start of the Arsenal game on the train to work) but did work on demand. That was fine today as I was going to watch at lunch time/after work anyway. For another time live is suitable I’ll have to play around perhaps with a different VPN. All on demand content works and the general live news channels do too, but just the live CL games detected the VPN and wouldn’t work.
