Unfortunately Steve-O, with the system Ticketek uses to process ticket transactions, it does take that long to get through that many people. Best to just buy your ticket beforehand, preferably at the Phoenix store, much easier to deal with.
Yeah it's not great at all.
Not so good for people who maybe just decide to go on the day of the game either, wander up 15 minutes before kick off and miss half of the first half!
It's a weird system too - my mate and I paid for tickets separately at the weekend but were next to each other in the queue and I was served right after him - we both asked for Fever Zone tickets but end up with completely different aisles / rows / seats. Didn't matter as we just found some empty seats anyway but you'd think it would just come up with the next ticket along the row or something like that.
I agree, it is strange. Like I said, come to the Phoenix store beforehand and we can show you on the screen the available seats for the match and you can choose the exact one you want.

"Phoenix till they lose"