Wellington Phoenix Men

2011/12 Membership Thread

709 replies · 23,185 views
over 14 years ago · edited over 13 years ago
Still no season tickets - it gets really tedious explaining / apologising, on behalf of the Phoenix and Ticketek, to people who you persuaded to buy season tickets.
 
 
He dribbles a lot and the opposition dont like it - you can see it all over their faces. (Ron Atkinson)
Permalink Permalink
over 14 years ago · edited over 13 years ago
ballane wrote:

Junior82 wrote:
Wicked!!

Set of season pins, fridge magnets and lanyards arrived in the mail today.

Going to be a great season I think.
Hide them well,we will find them.


He wants the precious. Always he is looking for it. And the precious is wanting to go to him... But we mustn't let him have it.

"Phoenix till they lose"

Posting 97% bollox, 8% lies and 3.658% genuine opinion. 

Genuine opinion: FTFFA

Permalink Permalink
over 14 years ago · edited over 13 years ago
The above is Dobby, not Gollum!
 
Now, I have just purchased my membership tonight and from the looks of things I have not got a chance in HELL of receiving it before Sunday. So, what exactly do I need to do in order to get in the stadium? Take my confirmation e-mail to the box office on Sunday??

http://www.youtube.com/watch?v=qe_B5CzbTJo - Caceres winning penalty v Perth - footage from the Fever Zone

Permalink Permalink
over 14 years ago · edited over 13 years ago
Steve-O wrote:


Now, I have just purchased my membership tonight and from the looks of things I have not got a chance in HELL of receiving it before Sunday


I think I've found out where you've COCKED UP MASSIVELY Steve-O.

"Phoenix till they lose"

Posting 97% bollox, 8% lies and 3.658% genuine opinion. 

Genuine opinion: FTFFA

Permalink Permalink
over 14 years ago · edited over 13 years ago
Usually you ring them and the email you a PDF ticket
Permalink Permalink
over 14 years ago · edited over 13 years ago
Junior82 wrote:
Steve-O wrote:


Now, I have just purchased my membership tonight and from the looks of things I have not got a chance in HELL of receiving it before Sunday


I think I've found out where you've COCKED UP MASSIVELY Steve-O.
 
I didn't expect to get it on time...just taken me a while to actually get round to buying the thing for some reason (well, I was waiting on the Terry situation being resolved, but still).

http://www.youtube.com/watch?v=qe_B5CzbTJo - Caceres winning penalty v Perth - footage from the Fever Zone

Permalink Permalink
over 14 years ago · edited over 13 years ago
STILL waiting for season membership pass to come through.
Permalink Permalink
over 14 years ago · edited over 13 years ago
just rung up- now gotta wait up to 48 hours for paper tickets to be emailed... hope they do come soon.

I was wanting to print them at work today...


Permalink Permalink
over 14 years ago · edited over 13 years ago
playwithFire wrote:
just rung up- now gotta wait up to 48 hours for paper tickets to be emailed... hope they do come soon.

I was wanting to print them at work today...


Hopefully it's at the short end of up to 48 hours! Really? 48 hours for an email?..........FFS!

Im not a complete idiot, some parts are missing!

Permalink Permalink
over 14 years ago · edited over 13 years ago
playwithFire wrote:
just rung up- now gotta wait up to 48 hours for paper tickets to be emailed... hope they do come soon.

I was wanting to print them at work today...
Ditto.  They also said that even if my proper membership pass turns up in the meantime, I still have to use the emailed ticket for Sunday's game as it will have overridden the membership pass.
Permalink Permalink
over 14 years ago · edited over 13 years ago
yeah up to 48 hours. Rediculous, I thought maybe it would come straight away, but that number is used as a worse case.

But yeah now even if my real passes do make it to me, I cant use them.
sigh


Permalink Permalink
over 14 years ago · edited over 13 years ago
My (replacement) Foundation season passes arrived today - so I'm happy
Permalink Permalink
over 14 years ago · edited over 13 years ago
Ours didn't but your post gives me hope for tomorrow......

Im not a complete idiot, some parts are missing!

Permalink Permalink
over 14 years ago · edited over 13 years ago

No pass in mail, called the hotline, paper ticket for me, Brenda was very helpful

Permalink Permalink
over 14 years ago · edited over 13 years ago
News's son's replacement pass turned up at Feverish's parents house.
 
If that doesn't cause CYF some concerns then they aint doing their jobs!

Incredible stamina. No shame. Yellow Fever.

Permalink Permalink
over 14 years ago · edited over 13 years ago
Ours arrived today 
Permalink Permalink
over 14 years ago · edited over 13 years ago
im gonna be annoyed if my actual passes turn up, but they dont send through my print versions...


Permalink Permalink
over 14 years ago · edited over 13 years ago
mooman wrote:

No pass in mail, called the hotline, paper ticket for me, Brenda was very helpful

So now, instead of waiting for the mail, i now wait for an email
Permalink Permalink
over 14 years ago · edited over 13 years ago
Why do I always get the crap staff at Ticketek, the lady I spoke to thought because I bought today I shouldn't be allowed to go Sundays game.... Told her what I thought about that.
Permalink Permalink
over 14 years ago · edited over 13 years ago
Smithy wrote:
News's son's replacement pass turned up at Feverish's parents house.
 
If that doesn't cause CYF some concerns then they aint doing their jobs!


I know you are a close - knit group but that is ridiculous
Permalink Permalink
over 14 years ago · edited over 13 years ago
OK - so my real pass turned up in the post this morning after I'd arranged to get an email ticket.  I'm probably going to regret it come Sunday, but I rang back and asked if it was possible to cancel the email ticket.  The lady I spoke to said absolutely and took my name off the list for an email ticket and told me just to use my newly-arrived pass.  Basically, right now they are just making a note of who needs the email ticket and then will be preparing them and sending them out after the lines have closed today and tomorrow.  So, if you can stand the wait on the phone, if your real pass has now arrived and you haven't received your email ticket yet you can contact them again and maybe get the email ticket request cancelled.

On another note - I don't believe my pass is a foundation member one (it's just a yellow one according to my wife - no mention of foundation member or anything), so they've managed to bugger that up.  At this stage I'm just grateful to get my pass.  Getting in touch to get the foundation member pass fixed up is a battle for next week I think.  I guess I'll just have to forego any "benefits" that may be available to me as a foundation member for this Sunday's game - ho hum...
Permalink Permalink
over 14 years ago · edited over 13 years ago
oldbastard wrote:
OK - so my real pass turned up in the post this morning after I'd arranged to get an email ticket.  I'm probably going to regret it come Sunday, but I rang back and asked if it was possible to cancel the email ticket.  The lady I spoke to said absolutely and took my name off the list for an email ticket and told me just to use my newly-arrived pass.  Basically, right now they are just making a note of who needs the email ticket and then will be preparing them and sending them out after the lines have closed today and tomorrow.  So, if you can stand the wait on the phone, if your real pass has now arrived and you haven't received your email ticket yet you can contact them again and maybe get the email ticket request cancelled.
 
Interesting... when I called this morning to arrange my paper tickets the helpful lady explained to me that once she issued the paper easy ticket if my card did subsequently show up I would not be able to use it at the game...
 
...I am guessing that what they do is cancel the card's validity for the game and assign a paper easy ticket... that way you can't get two people in only having purchased one ticket... which is fair enough. I guess what the person you spoke to did was reverse that change, i.e. cancel the paper ticket and re-issue the ticket to your card...
 
I geuss the message is it is one or the other - so if you have a paper ticket you can't use your card (unless you ahve got them to cacnel the paper one and reissue it to the card)...

Incredible stamina. No shame. Yellow Fever.


Phoenix fans. We have to win them over one fan at a time.

Permalink Permalink
over 14 years ago · edited over 13 years ago
Take both just to be on the safe side!

"Phoenix till they lose"

Posting 97% bollox, 8% lies and 3.658% genuine opinion. 

Genuine opinion: FTFFA

Permalink Permalink
over 14 years ago · edited over 13 years ago
karori wrote:
My (replacement) Foundation season passes arrived today - so I'm happy



This fills me with much hope - tempted to go home right now and check the mail box.
Permalink Permalink
over 14 years ago · edited over 13 years ago
bwtcf wrote:
Interesting... when I called this morning to arrange my paper tickets the helpful lady explained to me that once she issued the paper easy ticket if my card did subsequently show up I would not be able to use it at the game...[/QUOTE]That's what the lady I spoke to told me as well.  I just thought I'd call up and see whether it would be possible to cancel the email ticket request.  The impression I got talking to the lady when I called up to cancel the paper-ticket-via-email request was that they were just logging the requests for paper tickets and then would have a big issue-fest after hours to get all the paper ticket emails sent out.  She basically looked up my details and removed my request-for-a-paper-ticket email.  Whether I live to regret that decision due to potential complications in gaining access on Sunday remains to be seen, but she seemed pretty confident that my request had been removed.
 
...I am guessing that what they do is cancel the card's validity for the game and assign a paper easy ticket... that way you can't get two people in only having purchased one ticket... which is fair enough. I guess what the person you spoke to did was reverse that change, i.e. cancel the paper ticket and re-issue the ticket to your card...
That is my understanding of how it works, hence the reason why, once they've actually issued the paper ticket, you have to use that one rather than your membership pass, as the paper ticket has overridden the membership pass.  Again, I got the impression this process would be part of their after-hours issue-fest.
 
[QUOTE]I geuss the message is it is one or the other - so if you have a paper ticket you can't use your card (unless you ahve got them to cacnel the paper one and reissue it to the card)...
Correct - although in my case, they didn't need to "reissue it to the card" as they had not yet issued the paper ticket to override the card.
oldbastard2011-10-13 15:24:49
Permalink Permalink
over 14 years ago · edited over 13 years ago
Looks like I might be OK for foundation member lounge access on Sunday, even though my membership pass doesn't appear to be a foundation member one.  Just received this in my "In The Nix" email:

Wristband access to members lounges

Security wristbands are required to access the Phoenix Lounge (Level 2 Corporate Lounge entrance) for both Phoenix Lounge and Foundation Club members. Wristbands will be available for collection from Westpac Stadium this Sunday on game day following gates open at 3.30pm. The yellow booth just inside the turnstiles will be available for members to pick up their wristbands.

You will have to present your membership card as proof of identity to receive your wristband allocation for the season. If you have not received your 2011/12 membership card just bring your driver�s licence or passport so that we can identify you. Please be aware that wristbands can be issued only once - like cash, if they are lost they cannot be replaced.

IMPORTANT: to ensure that you do not miss the start of the game (4.30pm) please make sure that you allow plenty of time to collect your wristbands before entering the lounge and/or going to your seats. For safety reasons, entry to the Phoenix Lounge may be restricted (except for Phoenix Lounge members who have guaranteed access) if the maximum number of people permitted in that room is reached. If members wish to watch the game from a seat they must return to their allocated seating, members will not be permitted to stand on the Phoenix Lounge walkway.
Permalink Permalink
over 14 years ago · edited over 13 years ago
no mail or email passes for me at home...
lets hope for tomorrow


Permalink Permalink
over 14 years ago · edited over 13 years ago
Finally got around to buying a Benchwarmer membership. got the one without the ticket as there was some debate over whether I could use it in Auckland. Will probably cost me about the same in the end anyway
Permalink Permalink
over 14 years ago · edited over 13 years ago
CboZ wrote:
Why do I always get the crap staff at Ticketek, the lady I spoke to thought because I bought today I shouldn't be allowed to go Sundays game.... Told her what I thought about that.
 
WTF?
 
What was the outcome?
 
Fairly surprising that in the FAQs on the membership page there is no "what if I have purchased my ticket after the deadline? How do I get into the game?". I am still none the wiser and don't see why I should have to phone them - those idiots should be the ones making arrangements.

http://www.youtube.com/watch?v=qe_B5CzbTJo - Caceres winning penalty v Perth - footage from the Fever Zone

Permalink Permalink
over 14 years ago · edited over 13 years ago
firstly, can i say this thread has been excellent, i never called ticketek until this afternoon as i just followed you guys' updates and kept checking my letterbox. Nice work

spoke to brenda at ticketek this afternoon

she said she had just spoken to the supplier and they'd said they'd finished the backlog today, with the final 500 being couriered overnight, set for delivery in the morn

she told me to wait until tomorrow afternoon, and then ring up if i dont have it
Permalink Permalink
over 14 years ago · edited over 13 years ago
Let's hope that Ticketek's 'Honest, it's in the post' line is more realistic than Terry's, eh?
Permalink Permalink
over 14 years ago · edited over 13 years ago
still no membership card for me
what a shambles
 
what no do you ring - membership "hotline" on 384 2457?
Permalink Permalink
over 14 years ago · edited over 13 years ago
My replacement foundation membership arrived yesterday! Hoorays!
Sux for the rest of you though, I feel your pain having been through it myself in seasons past...
Permalink Permalink
over 14 years ago · edited over 13 years ago
mine did not arrive so called them on 384 2457, waited 15 minutes and finally got through to someone who emailed me a ticket to print this morning. She reckoned that my ticket should be arriving today - to which I said I don't trust Ticketek enough to not get a papwer ticket. - she understood

Queenslander 3x a year.

Permalink Permalink
over 14 years ago · edited over 13 years ago
so you got the email today??

I rang yesterday morn and they said it could take up to 48 hours... gah.


Permalink Permalink
over 14 years ago · edited over 13 years ago
Ive been waiting on the "Hotline" for 15 mins now.
 
I guess its not so "Hot" after all
Permalink Permalink
over 14 years ago · edited over 13 years ago
I mean, how many members do the Phoenix have?
Id hate to see Ticketek handle Barcelona
Permalink Permalink
over 14 years ago · edited over 13 years ago
UKandy wrote:
I mean, how many members do the Phoenix have?
Id hate to see Ticketek handle Barcelona
 
I hate Ticketek fullstop

" If you only have a hammer you tend to see every problem as a nail" - maslow

Permalink Permalink
over 14 years ago · edited over 13 years ago
to be fair though, it has been a really short off season so ticketek have had little to no time to try and sort out the issues... oh hang on


Permalink Permalink
over 14 years ago · edited over 13 years ago
24 minutes and counting.
Its more like the luke-warm line than the hotline
Permalink Permalink