Season Pass Delivery?

420 replies · 19,620 views

over 17 years ago · edited over 13 years ago

All passes were mailed today so they all should be arriving starting Monday.

I rang them up 2 days ago to confirm my requested seats, and they were in completely the wrong isle (and row for that matter!). When I asked if the seat I had origially requested was taken she said no but it couldn't be changed because the passes had already been sent to the printers!

Then she suggested I just go sit in the seats I wanted even though my pass was for somewhere else..

Pissed!!

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over 17 years ago · edited over 13 years ago

Wibblebutt wrote:

Tony P wrote:

All passes were mailed today so they all should be arriving starting Monday.

Then she suggested I just go sit in the seats I wanted even though my pass was for somewhere else..

Pissed!!

Thats a real bloody worry am sure if there are to many like this then there will be a sh*t storm kicked up.Would love to know if the rugby season pass holders also get this level of non service.

GET YOUR SHIRTS OFF FOR THE BOYS

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over 17 years ago · edited over 13 years ago

Last time I got a season pass to the rugby games. I am pretty sure I got my pass 2 weeks before the season kicked off. and had no problems with them at all.

I have no idea whats happening with my pass for the phoenix since I have gone in with a group of people and they are sorting it out.

Hope all goes well.

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over 17 years ago · edited over 13 years ago

cool, Monday then, I rung ticketek on the 7th and they said they will be sent around the weekend or Monday so nothing to worry about until Monday.

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over 17 years ago · edited over 13 years ago

Tony P wrote:

All passes were mailed today so they all should be arriving starting Monday.

reassuring words, cheers Tony P, come on you season tickets!

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over 17 years ago · edited over 13 years ago

Tony P wrote:

All passes were mailed today so they all should be arriving starting Monday.

I love my football team having a CEO that is as involved and as giving of his time as Tony P. It makes me feel all warm and fuzzy......

Im not a complete idiot, some parts are missing!

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over 17 years ago · edited over 13 years ago

I went into the Nix shop today and was told they will be delivered this week. A bit risky as it leaves no room for human error. What if someone doesn't get it on time? A bit gutting too, since I renewed mine on the very first day!

But i'll keep on waiting. If by thurs they re not here i ll go straight to the Tony P and collect mine at knifepoint :D

VUW AFC - Victoria University Football for life

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over 17 years ago · edited over 13 years ago

Yeah, but Tony is not the problem - far from it.

I ordered mine first day too, so it is disappointing that it is so last minute. I'm working in Australia next week, so won't be able to chase-up any non-delivery until Saturday. My wife will let me know if they arrive, but "I'm in charge" of season tickets.

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over 17 years ago · edited over 13 years ago

It amazes me that they need to wait until the last week possible before sending them out, when the first passes were ordered months ago.

Still, as long as I get mine early in the week...

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over 17 years ago · edited over 13 years ago

yeah they've had my money since day three, yet I've had nothing for it!!! Its sad that the Nix get dragged down by such a sh*te organisation like ticketek.......not a good first impression for the new members!

Queenslander 3x a year.

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over 17 years ago · edited over 13 years ago

SiNZ wrote:

Yeah, but Tony is not the problem - far from it.

well, it's a start i suppose

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over 17 years ago · edited over 13 years ago

Not today.

GET YOUR SHIRTS OFF FOR THE BOYS

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over 17 years ago · edited over 13 years ago

ballane wrote:

Not today.

Likewise.

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over 17 years ago · edited over 13 years ago

nah neither

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over 17 years ago · edited over 13 years ago

Nope...

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over 17 years ago · edited over 13 years ago

Nope, have to mug the postie again on tues.

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over 17 years ago · edited over 13 years ago

bah humbug. there was me hoping for today.......

not so bad for me but the 4 new members i got along this season are starting to wonder what the hell is going on!
cosmo2008-08-11 18:57:34

Im not a complete idiot, some parts are missing!

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over 17 years ago · edited over 13 years ago

nothing in my mail box today, please let it be Tuesday.......

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over 17 years ago · edited over 13 years ago

just spoke to club

"if tickets dont arrive by friday ring us to organise 'hard tickets' "

God i hope 'hard tickets' aren't hard to get or mean queing for hours prior to KO

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over 17 years ago · edited over 13 years ago

nzyido wrote:

just spoke to club

"if tickets dont arrive by friday ring us to organise 'hard tickets' "

God i hope 'hard tickets' aren't hard to get or mean queing for hours prior to KO

That's my concern too. Thousands of people queuing for tickets they should have had weeks ago.

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over 17 years ago · edited over 13 years ago

YIPEEEEE - I'm not the only one disappointed to find no season tickets in the mail box today

they can't f**k it up again, not after last year surely

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over 17 years ago · edited over 13 years ago

I just called membership line and they assured me they were at printer last week and were sent over weekend so should arrive anytime from today to wednesday

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over 17 years ago · edited over 13 years ago

nzyido wrote:

just spoke to club

"if tickets dont arrive by friday ring us to organise 'hard tickets' "

God i hope 'hard tickets' aren't hard to get or mean queing for hours prior to KO

If it's anything like the way Ticketmaster handles egg chasing, the prefab ticket office will close itself to ticket sales and provide temporary tickets to season pass purchasers.

Which means bigger queues for casual ticket buyers.

Ticketek - they don't know what they're doing!

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over 17 years ago · edited over 13 years ago

seems a bit weird to me, if they went sent out on Friday surely someone would've have got theirs today, unless they were sent from Akl, but then they said they were testing the passes at the stadium so why would they send them back to Akl again?

I dream of a day when I can walk into the Phoenix store, pay by eftpos and get a season pass printed out for me on the spot.

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over 17 years ago · edited over 13 years ago

Hory wrote:

Does seem a tad suspicious.

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over 17 years ago · edited over 13 years ago

I hear Sydney season ticket holders got a nice key ring with theirs

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over 17 years ago · edited over 13 years ago

Nothing in the mail today for me either.Not good enough at all.Club don,t seem that bothered blaming printers or Ticketek.

All well and good recruiting members and then treating them like this.Used to it from last year but can't imagine what new members make of it all.I paid on 11 June so have now been waiting 2 months.Good customer service would have seen the club or Ticketek ringing those registered members to let them know what was going on and not sitting back and letting people ring the club in a panic.With all the good stuff happening at the club this just lets it down.BADLY

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over 17 years ago · edited over 13 years ago

Corkster wrote:

I hear Sydney season ticket holders got a nice key ring with theirs

I'd settle for a season ticket

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over 17 years ago · edited over 13 years ago

Piss Poor.

Compared to AFL (which is my only m/ship experience) and a few ppl's experience with the rugby, it's dismal.

E + R + O

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over 17 years ago · edited over 13 years ago

Would have been a little more heartening if someone had posted they had received theirs.Its just bloody hopeless its not as if there are shyte loads to get out.Just amazes me how some companies in NZ with a captive market have no idea at all about customer service or even seem to care.Actually surprised given the mess last year you would have thought the club would have been all over this.

GET YOUR SHIRTS OFF FOR THE BOYS

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over 17 years ago · edited over 13 years ago

Tony P wrote:

All passes were mailed today so they all should be arriving starting Monday.

NZ Post could be to blame as if you did not supply an authentic post code your pass could be returned to sender or even worse delayed by having to be manually sorted.

Blew2008-08-11 20:25:47

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over 17 years ago · edited over 13 years ago

It's a bit of a sham compared to rugby season passes, generally rugby season passes are sent out within a couple of weeks of being purchased. I got this years rubgy pass 2 months before they first game. Ticketek or whoevr need to sort their act out.

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over 17 years ago · edited over 13 years ago

Third time lucky - Season three only 5 season members - rejoice as their passes hand delivered

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over 17 years ago · edited over 13 years ago

Zammy wrote:

Thats interesting had hoped someone would post this fact, i sure hope the club take note of this and have it out with these clowns.Its just not acceptable to have this played out in our second season as well.All the good work being done and these clowns can ruin a lot of that.

GET YOUR SHIRTS OFF FOR THE BOYS

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over 17 years ago · edited over 13 years ago

Ticketek strikes again...Muppets.

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over 17 years ago · edited over 13 years ago

If people had to give their postcodes then it should have been made a compulsory field on the online form.

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over 17 years ago · edited over 13 years ago

Blew wrote:

Tony P wrote:

All passes were mailed today so they all should be arriving starting Monday.

NZ Post could be to blame as if you did not supply an authentic post code your pass could be returned to sender or even worse delayed by having to be manually sorted.

If post codes were to blame, someone would have got theirs by now - unless you're suggesting the whole of YF got their post codes wrong.

I know my post code and it's on my Ticketek account. No season tickets yet though.

Gobsmacked. I really thought Ticketek would make sure to get passes out in good time after last year.

To lose one parent, Mr Worthing, may be regarded as a misfortune; to lose both looks like carelessness.

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over 17 years ago · edited over 13 years ago

Still waiting

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over 17 years ago · edited over 13 years ago

Are they sent regular post or courier post?

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over 17 years ago · edited over 13 years ago

Dunno, mine just appeared in my mailbox last year. Would imagine regular post since it'd be expensive couriering them all... then again they're already late...

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