Season Pass Delivery?

Yep and this is not a great advert to encourage people to become one.Disappointing at the lack of response on here,especially with some of the  horror stories that have started to appear.

Not a word from Phoenix.  No apology, no "we'll look into it".  Just silence. That's either sheer arrogance or plain rude.  

is this for out of town people as well bit hard to get to store to pick up from wanganui not sure what time we are getting to wellington on sunday hopefully early but sometimes we do not get their till just before kickoff.

no ticketek in wanganui hopefully they can sort it online

Hello there stranger

Renewed my membership on 8 June and still no sign of it. I surely hope the club dump Ticketek they useless

Just got the txt though saying all passes in my group have arrived. YAY. hope everyone else gets there. I hope the ones I got are right. can't wait to see them.

My brother ordered  5 season passes. 1 arrived today.

I renewed 2 tickets, ordered an extra one. arrived today - 0

Not pleased!

If we have to get paper tickets like last year.

Well, Tony P has been reasonably communicative in this thread.
I don't have my pass yet though either.

I'll give Ticketek one more day. If my pass dosen't arrive i'll be ringing them up...and chanting

You guys need to calm down.

Still 3 days for them to arrive.

Mine arrived last night (Tuesday), however my flatmates didn't and we ordered them together. Also it looked as though mine had been sent out to lower hutt first for some reason.

Thought mine was in the mail when I looked through the slit of my mailbox as I arrived home, opened the box all excited and it was just some flier about saving starving kids~!! XD

I know they left it too late (again) but be patient they should be arriving fine.

Nothing for me in the mail yesterday either. Sorry to have to diss the club, but this is pretty rubbish. I mean I can understand wanting to print it in one batch, but if so why didn't they just do the one batch a week earlier? I'm sure the people ordering in the last couple of weeks would be alright getting a paper ticket for the first game, but for those who have ordered months ago this is pretty crappy. Wasn't the target 5000 season ticket holders... surely the best way to get more members is by having existing members spreading the word, and surely they won't if they get crappy service?

The fact that people are starting to receive them gives me some hope though...........

C'MON THE PHOENIX (season tickets)!

I think waiting until the last minute to print and distribute the tickets so you get as many late orders in to the print run as possible is Ok if you are dealing with a reliable supplier with a proven track record.

Still no tickets in today's post.

Now we know for a fact that all (any?) tickets weren't sent out on the weekend (I am in central Wellington).

Beyond belief.

Received all 4 tickets this morning - came in separate envelopes although I did one order. Opening each was like opening exam result envelopes - but all ok. One big sigh of relief!!!

Yup, mine arrived this morning

5 out of 7 arrived yesterday

But mine was one of those to arrive so all good

last of ours arrived this morning, so all set for Sunday.

Ordered 8 tickets - renewed seats from last year, all under one name, as soon as sales opened.

Rang David (missed his last name) at Wgton Phoenix (04 894 3370) he advised that the tickets had been posted, and I should receive them within the next few days.  I asked him what happens if I don't get them before the last available post delivery, he replied that I should ring Ticketek 04 384 2457 and they will provide designated paper tickets at the stadium to be picked up from 10am on match day.     I expressed my dissatisfaction with the process and he advised that the problem emanated from trying to incorporate the supporters pack with the season ticket delivery, and as there had been a delay in receiving some material from China this had delayed sending out the season tickets. My response was that they shouldn't have let this happen, and to separate the two issues would make sense, I mean if I didn't get my "pack" on time I wouldn't be that worried.

Still haven't got mine either, but taking Tonys' word for it that they're on their way.

He's always been straight up with us, so I'll be giving the club the benefit of the doubt and trust that they'll be in my hot little hands by the end of the week.

Yay, mine finally arrived.

Of course since I requested a covered seat in Aisle 21, I have been allocated an uncovered seat in Aisle 20. But it's Ticketek so I didn't expect anything less.

At least I have my pass I guess, unlike a lot of other people

I think the packs are a nice touch - just send them seperately (as is happening this season now anyway).

Both arived today. Same seat and row as last season. just hope the other 3 people who had the same seat and row number have got there passes!

While everyone else gets their season passes, little Toffeeman waits Toffeeman2008-08-13 13:36:10

Well seems the club isnt to blame for me. Looks like i get to watch from home as dont have FKN time to piss around friday trying to get a piece of paper and im certaily not joinong a bloody queue on sunday trying to sort it out.Diss a bloody pointing 

found this from last season about purchasing tickets (not season tickets)

Ezyticket is great. I use that for other events. You buy online and then get to download a PDF to print. Shame we can't do that for season tickets.

but surely seeing as it is their(ticktek) mistake they should know who isn't going to get their ticket in time (those purchased after 31 july)and be able to email them it!

just found this on the membership website

I ordered 9 very early on and changed my address and seats.......so imagine my surprise when I get a txt from the people at my old flat saying that 7 of them have turned up there!! I go round to pick them up and am missing 2 of my student passes, and someone has circled the address on the front of the envelopes that for some reason state the suburb of Northland being in LOWER HUTT!!! WTF?! The message written on the front reads "correct your address via the website", which I check and see that its the same as last years when I've already changed it to my new one before I ordered! SO P*SSED OFF RIGHT NOW!

All six season tickets that I ordered arrived today and all seats requested are correct - yay!  BUT Ticketek still couldn't get it right.  All six cards are printed with my name and account number, yet when I check on the online system we are all loaded in separately with our own account numbers.  What was the point in providing Ticketek with names, emails, phone numbers, addresses for each member - when apparently they are all clones of me 

I'll take clones of you any day ;)