09/10 Ticket Issues and angst

I thought Ticketek accepted non-credit cards like Eftpos cards???

The season pass itself is a laminated card with a barcode at one end which you swipe as you go through the turnstile at the ROF.
Don't know if Ticketek take eftpos for season memberships though.

Wait a week or two. They will cancel it for their own reasons and those passes you currently hold are only as much as the plastic they are printed on.

Still waiting for my 'new' pass.


I really do enjoy going to the games, and being a part of it all. But 3 years in a row. Three years. If Nix are going to do tickets through ticketek next season - forget it.
mikecj2009-08-02 14:45:10

Bloody hope not Mike. Would not be happy.
Btw, did you hear Terry S on Martin Devlin's Radio Live show yesterday? Terry didn't realise there were more problems this season with Ticketek. He undertook on air that he would look into it today.
This could be interesting...

No I was working yesterday and missed it. Hope something is done about it.

i still waiting on my replacement ticket for the one tickesh*t cancelled even though i was promised it would be couriered out last week if not here this week the toys are back out of the cot and i will be cancelling my own ticket and watching the season on the tv.that would save me a sh*t load in petrol and hours of driving time to wellington and back for every home game

Hang in there Holeinone....there are very few who are as dedicated as you've been to come see the Nix.
 Why don't you pm Tony P with a short summary of your ticketek woes..and especially the fact you've been coming from Wanganui to see the Nix.

I would say right about NOW Terry and Tony will be giving Ticketek both barrels...you might want to... feed them some ammo?

Thats great Tony, but surely you shouldn't have to do this on a case by case basis.? I appreciate your effort but you shouldn't have to fix ticketek's mistakes one by oneUberGunner2009-08-03 16:38:07

Isn't it awesome that he does tho...

I can't believe they won't take Eftpos in the shop for a season ticket - this literally does not make any sense?

Yes we are Smithy, yes we are.

Got our family season passes in the mail over the weekend, the seats are random ones in Aisle 26. We have brought all our matchday tickets in the past 2 season in Aisle 23. How were we supposed to let them know what seats we wanted?  We assumed they would contact us prior to issuing them. Apparently it will cost $50 - $200 to change the seats now the passes have been issued?????

The real concern is that those posting about the problems may just be a vocal few.I hate to think of the affect these things have had on those who dont visit the yellow fever site or those others who dont even belong to yellow fever and just plain gave up after the first couple of cockups.

Sorry i know its not the clubs problem but to have  some people get the same level of service as has been received before,is just plain unacceptable.Surely the club should have been all over this,this season.Does make me wonder when Terry says he wasnt aware of the problems last season if we really are being taken seriously.Maybe in some things but clearly this issue hasnt been taken seriously enough,given how long its been posted about.

precisely - I've said this before - neither we, sh*tetek or most importantly the club, will ever know how many potential season ticket holders have been and are going to be lost through using such an awful ticketing agency that are completely useless/clueless on selling tickets!!!

Once again Tony P comes through for us. Thanks Tony

To be fair Ticketik has to get the chop. We should just run the tickets through the Phoenix or jsut the season passes

Thats great but sorry 3rd season in they should be getting it right straight up and the club should have all over them before this.As i posted earlier its those lost season ticket holders that dont post that worry me.I just hope the thinking isnt that there hasnt been any lost because if ticketecs efforts,as that would show they are out of touch with whats happening.

i would like to thank tonyp for getting on to ticketek, i had done most of the phoning and sorting out of  the problem myself. i think tony probably just gave them a rev up and told them to courier the pass instead of normal post so it would get here a day or two earlier.i appreciate him stepping in but feel that he should never have to, he is there to run a football club not sort out ticketek stuff ups.

holeinone2009-08-04 12:10:03

just had a phone call from the ticketek team, they have not couriered yet doing it today they say,new problem however that i told them not to fix,

 I was just told renewing members who signed for part payments in the initial renewal period, back in May, won't get the last CC charge until 10th August, which means we have to rely on Ticketek getting the payments done right, and the packs mailed out right in the few days remaining before the first home game.

I hope they don't screw up the courier :|

Another day with my lovely cancelled ticket happily sitting in my wallet.

Another day without my promised replacement card.


I've given up now. Seriously. Purchase something in May, still not delivered 3 months later. Useless.

 Very tempted to just get my money back and listen to the games on the radio instead. It won't have the same atmosphere but at least I won't ever have to deal with ticketek.
mikecj2009-08-04 16:26:48

 

Cash and Eftpos transactions are the most logical things to do. I don't have a credit card It was easy for me.
Buy prezzy card, load with money. purchase tickets. ring ticketek, quote account number, allocate seats, wait for delivery, receive tickets.


If only it was that easy for everyone.Stefan2009-08-04 18:50:54

Yet another day with my cancelled membership card.

Yet another day without my 'new' card.

Yet another call to ticketek.

Yet another fob off.

No, they have already told me that my seating has been messed up. I am now sitting on the other side of the stadium to my fiancee. After they said they would have to cancel both tickets and reissue them, I told them not to bother and that we would do it ourselves at the game. Otherwise, we definately wouldn't receive our tickets in time.

So very disappointed.


I don't feel I have much of a right to complain though, because I live in Wellington - don't have to travel from Wangas or anything. Have you got your (new) tickets yet?
mikecj2009-08-05 16:30:05

You have to wonder just how many people who dont post on here have had this sh*t happen to them and rather than try to resolve it they just give up and spend their entertainment dollar elsewhere.Mean while the Phoenix lose another member.

You would have thought with membership going as it is that this type of crap would be among the things at the top of managements todo list.  

Stake, Straw, Matches, Ticketek, Disgruntled Customers

 

I have season ticket so no drama there, but, and it is a big but, I signed up for part payment to spread the load for our 2 season tickets. So what does ticketek do? Surely you can guess - yep charges me full whack in 10 June for the tix - $450.
I noticed it and got them to reverse it - which was done .... on 7 July. Classy.
Now I have a bill for $167 from them. But my 3rd form maths tells me that 3 x $167 does not equal $450 or even $450 plus $10 part payment charge plus Ticketek fee does not equal $501.
Can't wait for next installment .....

BTW Does Ticketek have the contract for events at Wellington Stadium? And anyone know when it is up for renewal?

Well, the refund I was supposedly getting for my AC/DC tickets hasn't materialised...what a surprise!

i still do not even have my acdc tickets yet as well as my season ticket and they wonder why i am venting on their asses

Thankfully, they don't. Canes & Lions uses Ticketmaster, and the U17's WWC was TicketDirect.

They did this to me, I got the whack which was annoying but I managed to cope with it and received my ticket. I contated Ticketek to explain what they had done and while it was annoying, I had my ticket and I was thus, satisfied enough.

However, 2 weeks later they cancelled my tickets without my consultation, refunded the full amount a week later, and have now commenced part-payments...$190 out of my credit card so far and not so much as a whiff of my actual pass.

So, I am sorry to say this, but be weary next week when you go through the turnstiles. If your pass doesn't let you through, it is because ticketek have cancelled your pass without your knowledge so they can go through with their part payment option properly.

Another day, still no tickets.

Rang "them" up. They said that the "card people" should have sent it to me by now.

Ticketek say that they will have to cancel and reissue the ticket. Say I should get my ticket by next week, but say they may have to issue me with paper tickets for the first game.
I asked why this would be, and how this would happen. Not that agressively as I am quite a placid person on in the flesh or on the phone, but she got grumpy at me!

I'm done. Seriously. The first few months before each and every season has been nothing but hell because of ticketek. I really REALLY do love the nix, I have only missed one home game due to family reasons, but this deal with ticketek is beyond a joke now. After promises last season that things were going to change, and they haven't - I will not be renewing my season ticket if ticketek are involved.

I don't want to get tonyp involved because frankly, he shouldn't have to. 2085 * $7.50 is $15,367 in fees that they are taking from us...thats not including the $10 part-payment charge that started this whole mess in the first place.

And yes I realise that all this ranting and negatively from an inaugural member isn't good for the nix, well it needs to be out there. I've brought in at least 4 or 5 people as members to the phoenix and actively try to get other people to join; believe me I am not the sort of person who is trying to bring this club down.

But seriously, ticketek. I'm done.

Come on Tony you were quick to get in on the act the other day,since then silence.Have to wonder what would have been happening had this been happening to people who had friends on the inside. Have to say disappointed at the lack of support being offered these guys by other fever members.Then again guess others have their tickets and dont really give a stuff. ballane2009-08-06 19:11:03

Honestly, I hope that the majority of people have got their tickets with no hassle. As I am one of the only vocal few on this thread maybe that is the case and for some strange reason myself and the handful of others have been singled out 3 seasons in a row.