Crowds - The thread of Australian whining

I thought these prices were just for everyone? Which is probably what we should be doing...

I just tried the password and it let me pick my tickets.

 I think that is the case.  It's just engaging the season members to get the word out.

I imagine that'd happen without the complication of a password which would put people off if they don't happen to know it. 

And now it seems to have switched back to needing the password, and unable to buy without the password. Shambles.

Oh. I understand now. You need this link here: http://premier.ticketek.co.nz/ppredirect.aspx?pp=QSPEC&sh=PHOENIXL12 which has some fancy redirecting going on that gives you the page to enter the password for cheap tickets. If you go to the Ticketek homepage and search for Phoenix, you won't be presented with the option to get the cheap tickets.

Should have just made it $10 for everyone.

#shambles

It works now. 

I received the email from the club today and going through all those links makes it work.

so once again we (the season members) are being expected to do the marketing for the event. why not, as many have suggested, make it $10 entry for all, plus a kid for free. Get 10-15k there with awesome weather, remove the stupid admin fee and we'll have a blast to see the season out.

Marketing managers's first job to sort this out

It also means either we have to pay and get the money back, or send the link and password onto others - basically just unnecessary stuff that could end up putting some people off. Why not make walk up tickets $10 as well?

So much this. Didn't the Facebook info about this say that it was limited to the number of seats at Westpac? I mean really in that case just make it a free for all.

Firstly, they have to gain a consistant crowd attendance to do this. But the low crowds are getting the club no where and finance is one of the main prohibiting causes - well that and stadium food and drink prices. They did a thing on it on Newstalkzb on Tuesday morning about it. Declining Wellington crowds at both, the football and the Rugby. And the two things i have just mentioned were the main complaints in the callers and e-mails that were sent in.

 and losing money one more game this season isn't gooing to be the deal breaker, I think the win here is to sell tickts at a reasonable price - minus the silly 7.50 booking fee and get 10-15k through the gates, hopefully the team wins and you have 10-15k looking forward to the start of the next season.

Flagging the booking fee for the game can't happen. That's how ticketek make money, they're hardly going to flag it and offer a free service just so the Phoenix can get a few more through the gate (and create more work for no money)

the key thing for me is they don't offer any service, especialyl for tickets bought at the stadium....and a $7.50 booking fee for a $10.00 ticklet is obscene - if anytthing the service fee should be a precentage, not a flat fee.

Of course they offer a service. They provide ticketing for the event. Something which they are still doing even if the tickets are free. 

do the math AJ, if you were not currently going to the last game of the season, saw the offering at $10, then went to ticketek to make the purchase cos hey 90 minutes fun for $10 aint too bad, would you really be happy to pay another $7.50 on top of it ?!? I object to paying a booking fee for renewing my season pass online, when ticketek do nothing except fulfill the order - usually incorrectly and late. $7.50 for a $10 ticket is highway robbery - if  was a bank charging you this as a dishonour fee you'd be going to your lawyer.

But thats like saying 'A comedian does nothing but tell a few jokes'

their entire service is to 'fulfill the order' I don't understand why you think that is doing nothing, they clearly provide a service (whether or not you think they provide good service is a different issue entirely), and I also don't see why you think they should do it for free. Or lower their fee just because the phoenix lowered theirs, the nix ticket price has nothing to do with ticketek.

That sort of weird reasoning and outrage is exactly why they need to just incorporate it into the cost of each ticket, instead of showing it separately as they do now. 

The bank example is also a bad one...In this case it is one company charging you for one service, and another company charging you for a separate service...With the bank it is the same company in both instances. 

It's keeping people employed.  But would be better if the total price is advertised.  It is like going to America and seeing a price on a menu, then when you pay they add on the tax and you have to tip.

Why ticket the event yourself, when you can get a ticketing company who already has the resources to do it Cheaper? The cost is hardly in them printing out a ticket for you, so I hardly see how thats relevant. Its not you paying $5 to use your own printer at all, there is more behind it than them sending an email and you printing a ticket is there not? 

When you see a football match, you are purchasing 2 services, the football, and the ticketing. Again, if they simply incorporated the fee into the price of the ticket, you wouldn't be complaining. Could you imagine the money they'd miss out on if they charged a flat rate from people doing mass bookings to avoid individual fees?  

Effectively, what you are charged by ticketek, is actually what the nix are getting charged for using their service. If ticketek did it for free, the nix would simply charge $5 more because that's obviously the price you're willing to pay. 

Ticketmaster do not charge anything for their e-tickets, so I don't see why Ticketek do. $5 to send an e-mail (which is automated) is ridiculous.

Ticketek are also charging a credit card payment fee.  

Because, as I've been saying, they charge their fee in a more clever way. Whereas ticketek do it in a way that makes people feel like they're getting charged to use their printer ($5), and then again to use their credit card ($3), which works out at $8. 

TicketDirect probably have the best and most transparent way of doing it though. They charge a $1.50 fee per ticket, which is clearly labelled when selecting which tickets you want to purchase. Free to print them out, and an extra cost for courier etc. It's a much more transparent way of doing things.

Ticket direct strikes a better balance IMO. At the event organisers' request they can provide a zero additional ticketing fee on ticket prices. 

The first Nix game had a ~$2 fee per ticket on top of the advertised $25 ticket price. I raised this with them and while I didn't get any direct response, subsequent Nix games have had "no ticketing fee". Courier and CC fees additional of course. There is no way Ticket Direct were just being charitable though. The fee was somehow included/absorbed into the $25 inclusive of fees ticket costs for the next 2 Nix matches. It meant people didn't feel mislead when they arrived at the gate with $25 exactly though. 

The All Whites at the same venue with the same ticketing agency are charging an additional fee ($2.50 per ticket) as well as a $5 additional game day surcharge (technically the pre-sales are being "discounted"). So this tells us that it is up to the event holder to decide when it comes to TD. I'm not sure if Ticketek has the ability to absorb fees into ticket costs - I've never seen this happen for their events though 

I think more expensive tickets at the gate are more of a ploy to get people to buy before the event. To both increase ticket sales in total, and to decrease queues of people outside the ground trying to get a ticket and get in at the last minute. They have in the past been quite poor at advertising this however, which rightfully pisses people off when they suddenly have to pay more. 

Completely agree with your edit. The wording on the Ticketek site is not very good at all.